Merchant Training Specialist (Mandarin-speaker)
Akulaku Indonesia
- Full-Time
- On-site • Jakarta Pusat
- Negotiable
No Sign Up Required!
Job Description
- Conduct online and offline training for merchants according to the training plan, ensure training quality, and be responsible for training satisfaction
- Assist in developing courses to develop the growth of merchants
- Responsible in training project operation to understand the pain points of merchants, explore training needs, implement during training, conduct closed-loop inspections after training, and continuously iterate learning and training projects
- Responsible for selecting internal and external cooperation resources, enriching the lecturer resource library
Requirements
- Ability to communicate in Mandarin and English
- Having training experience, preferably both online and offline, with at least 1 year of experience, preferably in e-commerce or live streaming
- Able to deeply understand the pain points of merchant operations, accurately identify training needs and priorities
- Excellent communication and coordination skills, responsible for training satisfaction
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Akulaku is a leading banking and digital finance platform in Southeast Asia, with a presence in Indonesia, the Philippines, and Malaysia. Akulaku exists to help meet the daily financial needs of underserved customers in emerging markets through digital banking, digital financing, digital investment, and insurance brokerage services.
In addition to the Akulaku virtual credit card and ecommerce platform, the company operates Asetku, an online wealth management platform and Neobank, a mobile digital bank supported by Bank Neo Commerce. Akulaku’s mission is to serve 50 million users across Southeast Asia by the year 2025.
