Merchant Relation (E-commerce)
Akulaku Group
Actively hiring 2h ago
- Contract
- On-site • Jakarta
- Undisclosed
Min. 1-3 Years Experience
Job Description
- Handle online consultations and communications with merchants.
- Resolve post-transaction conflicts between sellers and buyers.
- Ensure business processes are carried out according to company SOPs.
- Identify merchant operational issues and provide effective solutions.
- Prepare and process reports for individual and team tasks.
- Coordinate with internal teams to handle after-sales conflicts.
Requirements
- Bachelor’s degree in Business Administration, Marketing, Communications, Economics, E-Commerce, or other related fields.
- Minimum 1 year of working experience in an e-commerce or platform company (Preferably with experience as a Customer Service or Merchant Service Representative).
- Good communication skills in English (spoken and written).
- Proficient in Google Workspace (Docs, Sheets, Drive).
- Able to work effectively both independently and as part of a team.
About Akulaku Group
Learn MoreAkulaku is a leading banking and digital finance platform in Southeast Asia, with a presence in Indonesia, the Philippines, and Malaysia. Akulaku exists to help meet the daily financial needs of underserved customers in emerging markets through digital banking, digital financing, digital investment, and insurance brokerage services.
In addition to the Akulaku virtual credit card and ecommerce platform, the company operates Asetku, an online wealth management platform and Neobank, a mobile digital bank supported by Bank Neo Commerce. Akulaku’s mission is to serve 50 million users across Southeast Asia by the year 2025.
Industry
Financial Services
Location
Jakarta Pusat, Indonesia
Company Size
– employees
Culture
Collaborative
Here, we work together to make the dream work
Driven
We hope to confidently inspire our team to maintain high level of motivation in completing their duties
Innovative
We strive to constantly pursue innovation of our products and services
