Merchant Operations Specialist (Digital Category)

Akulaku Indonesia

Full-Time
On-site • Jakarta Pusat

Min. Freshgrad

Negotiable

No Sign Up Required!

Job Description

Maintain good communication & relationships with merchants
Responsible for managing & monitoring merchant's store performance from the sales output of the category merchants by conducting strategic negotiations
Responsible for following up and solving day-to-day merchant case
Assist merchants in product optimization and join special promotions or campaigns
Monitor merchant violation, delayed delivery, false delivery, customer service response rate tracking, and poor fit merchant finishing

Requirements

Minimal bachelor's degree from a reputable university
Ability to communicate fluently in spoken and written English
At least 1-2 years of merchant management experience in e-commerce/marketplace
Have a high interest in E-commerce (having management experience as a brand seller in large e-commerce is preferred)
Having a basic knowledge of the digital industry (familiarity with digital brands, commodities, merchant resources, and business docking experience is preferred)

About Akulaku Indonesia

Learn More

Akulaku is a leading banking and digital finance platform in Southeast Asia, with a presence in Indonesia, the Philippines, and Malaysia. Akulaku exists to help meet the daily financial needs of underserved customers in emerging markets through digital banking, digital financing, digital investment, and insurance brokerage services.

In addition to the Akulaku virtual credit card and ecommerce platform, the company operates Asetku, an online wealth management platform and Neobank, a mobile digital bank supported by Bank Neo Commerce. Akulaku’s mission is to serve 50 million users across Southeast Asia by the year 2025.

Industry

Financial Services

Location

Jakarta Pusat, Indonesia

Company Size

>100 employees

Culture

Collaborative

Here, we work together to make the dream work

Driven

We hope to confidently inspire our team to maintain high level of motivation in completing their duties

Innovative

We strive to constantly pursue innovation of our products and services