Merchant Incubation Intern
Akulaku Indonesia
- Internship
- Hybrid • Jakarta Pusat
- Negotiable
No Sign Up Required!
Job Description
- Merchant Communication: Initiate and maintain regular communication with our network of merchants to foster strong relationships. Act as the primary point of contact for merchant inquiries, concerns, and feedback.
- Performance Monitoring: Monitor the performance of our merchants by analyzing key metrics.
- Data Analysis: Utilize data and analytics tools to assess merchant performance and identify trends or anomalies.
- Problem Resolution: Address any issues or disputes that may arise between the company and merchants promptly and professionally. Collaborate with internal teams to find effective solutions.
- E-commerce Industry Knowledge: Stay informed about industry trends, best practices, and emerging technologies within the e-commerce sector. Share insights and knowledge with the team to help improve our merchant relationships.
Requirements
- Currently enrolled in a relevant undergraduate or graduate program.
- Strong passion for communication and relationship building.
- Basic understanding of the e-commerce industry and its key concepts.
- Excellent verbal and written communication skills.
- Analytical mindset with the ability to interpret data.
- Highly organized and detail-oriented.
- Ability to work both independently and collaboratively in a fast-paced environment.
- Proficiency in Microsoft Office Suite and data analysis tools is a plus.
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Akulaku is a leading banking and digital finance platform in Southeast Asia, with a presence in Indonesia, the Philippines, and Malaysia. Akulaku exists to help meet the daily financial needs of underserved customers in emerging markets through digital banking, digital financing, digital investment, and insurance brokerage services.
In addition to the Akulaku virtual credit card and ecommerce platform, the company operates Asetku, an online wealth management platform and Neobank, a mobile digital bank supported by Bank Neo Commerce. Akulaku’s mission is to serve 50 million users across Southeast Asia by the year 2025.
