Job Description
1. Assist on CRM Operations
- Content & KV Ideation
- Create product’s monthly CRM content & KV ideation & brief related team
- Setup of Vouchers, PN/WA and Robocall
- Create and distribute promotional vouchers.
- Set up Push Notifications (PN), WhatsApp (WA) and Robocall campaigns.
- Monitoring of CRM Activity Delivery
- Track the performance and delivery of CRM campaigns.
- Ensure timely and accurate delivery of CRM communications.
- Monitor the effectiveness of campaigns.
2. Reporting of BAU CRM Performance
- Weekly/Monthly Reports
- Generate regular reports on Business As Usual (BAU) CRM activities.
- Analyze key performance metrics and identify trends.
- Performance Analysis
- Evaluate the success of CRM campaigns.
- Provide insights and recommendations for improvement.
- Work closely with the relevant teams (marketing, BD, product, etc). Conduct A/B tests to optimize CRM campaigns and improve conversion rates.
3. Project Management
- Assist on Improvement Project
- Assist and gather feedback for initiatives coming from CRM/MKT.
- Initiates next step for the improvement initiatives
- Guide teammates and ensure each team members understand what to assist in order to complete project/reports
- Ensure that all projects comply with internal standards and best practices.
- Communicate changes/improvements to relevant teams to adjust accordingly.
Requirements
- Proven experience in managing CRM operations and marketing.
- Strong analytical skills both qualitative and quantitative, with the ability to generate and interpret performance reports.
- Familiar with data driver improvements.
- Familiar with collaborating with other respective teams.
- Excellent communication and organizational skills.
- Ability to manage multiple projects simultaneously and meet deadlines.
- Experience with script creations for campaign, especially through robocall, whatsapp, push notification and other media.
- Preferably understand about credit products, especially cash loan products.
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About Monee
Learn MoreThe Monee Team enables and drives innovations by providing a range of financial products and services to individuals and SMEs across the region. Join us and be the driving force in launching our business across multiple markets in Southeast Asia.
Industry
Financial Service
Location
Jakarta, Indonesia
Company Size
>100 employees
