Marketing Associate (Marketplace)
Jakmall.com
- Full-Time
- Hybrid • Jakarta Barat
- Rp5.000.000 – 5.500.000
No Sign Up Required!
Job Description
- Manage and optimize marketplace accounts on platforms such as Shopee, Tokopedia, TikTok Shop, and others to increase visibility and sales.
- Organize, update, and maintain thousands of product catalogs (descriptions, photos, variations, stock, prices) to keep them up-to-date, attractive, and accurate.
- Handle customer questions, complaints, and needs via marketplace chat quickly and courteously to maintain customer satisfaction and store ratings.
- Monitor market prices, product trends, and competitor strategies to ensure products remain competitive and relevant.
- Analyze sales performance per product, store traffic, conversion rates, best sellers, and slow-moving products to support decisions on restocking and product removal.
- Develop, organize, and execute campaigns, flash sales, bundling, discounts, and vouchers according to marketplace schedules (HARBOLNAS, 11.11, 12.12, Payday, etc.).
- Coordinate with the design team to prepare attractive promotional materials (banners, feeds, product photos, videos) aligned with trends and marketplace requirements.
- Coordinate with the warehouse/operations team to ensure stock availability and smooth shipping processes.
- Prepare weekly/monthly sales performance reports and provide recommendations for sales improvement strategies to relevant teams.
Requirements
- Minimum Diploma (D3) or Bachelor’s degree (S1), preferably in Marketing, Communication, Business, or related fields.
- Minimum 1 year of experience as a marketplace admin or similar role in e-commerce.
- Proficient in marketplace backend operations: bulk product uploads, voucher setup, campaign configuration, order and return handling, etc.
- Understands features and algorithms of popular marketplaces (Shopee, Tokopedia, TikTok Shop).
- Able to use Microsoft Excel/Google Sheets for basic data processing (AVERAGE, SUM, data filtering, basic pivot tables preferred).
- Experienced in preparing performance reports and simple insights to support store strategy decisions.
- Detail-oriented, able to minimize errors in data entry and transaction processes.
- Highly initiative, proactive in seeking sales improvement opportunities.
- Able to work under pressure with tight deadlines, especially during major campaigns.
- Communicative and able to collaborate with various teams (design, warehouse, marketing).
- Creative and up-to-date with digital trends, content, and promotional strategies on marketplaces
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Jakmall.com is the number one dropshipping supplier in Indonesia, which has sold many hi-tech gadgets, and innovative products. Prior to that, we were well-known as one of the pioneers of the Indonesian online marketplace since 2016. It makes our credibility has won the heart of more than ten thousand dropshippers. Our goal is to create an inclusive growth of the digital economy in Indonesia through commerce. Therefore we established a programme named Mitra Jakmall. The programme aims to empower retailers and suppliers of all sizes to connect and do dropshipping business easily. No more upfront inventory costs or shipping logistics hassle. Even it will benefit the member of the Mitra Jakmall in the growth of online commerce that is currently spiking up.
Our Mission
Empower Indonesia's small and medium-sized businesses and entrepreneurs by serving as a dedicated business enabler, consistently delivering cutting-edge products, services, and innovative technologies to fuel their growth.
