Loyalty and Membership Officer
F&B Indonesia
- Full-Time
- On-site âą Jakarta Barat
- Negotiable
No Sign Up Required!
Job Description
The Loyalty Officer will be responsible for managing and enhancing customer loyalty programs, ensuring an exceptional customer experience, and supporting relationship management initiatives. This role requires a detail-oriented professional who can effectively analyze data, coordinate with various teams, and communicate effectively with customers.
Key Responsibilities:
- Develop and manage loyalty programs to drive customer engagement and retention.
- Maintain and analyze customer databases to track program performance.
- Create and present reports on key performance indicators (KPIs).
- Coordinate promotional activities and events related to loyalty initiatives.
- Foster positive relationships with customers and business partners through effective communication.
- Assist with CRM system management, ensuring accurate data entry and usage for promotions.
Requirements
- Minimum D3 or S1 in Business Administration, Management, or related field.
- 1-2 years of experience in an administrative role, preferably related to loyalty programs or CRM.
- Proficient in Microsoft Office and familiar with CRM software.
- Strong organizational, problem-solving, and communication skills.
Attributes:
- Detail-oriented with a proactive mindset.
- Ability to manage multiple tasks and adapt to changing priorities.
- Professional and confidential when handling customer information.
This role offers an exciting opportunity to contribute to our customer loyalty initiatives and make a significant impact on customer satisfaction and retention.
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F&B Indonesia is a company that oversees Chatime, Cupbop, Gindaco, Chatime Atealier, and Go! Go! CURRY - Genki no Minamoto since 2011 as a member of Kawan Lama Group. As of early 2022, F&B Indonesia manage more than 500 store locations in 50 cities in Indonesia.
