Job Description
- Act as the primary PIC (Person in Charge) for creator communication regarding:
- Ongoing campaigns
- Briefs and guidelines
- Timelines and deliverables
2.Respond to creator inquiries (FAQ) related to:
- TikTok GO platform
- Campaign mechanics
- Content requirements and deliverables
- Payment and incentive systems
- Provide timely solutions and guidance for any issues faced by creators during campaigns.
3.Ensure creators:
- Clearly understand campaign briefs
- Follow all guidelines
- Submit and publish content on schedule
4.Manage and continuously update the creator FAQ / knowledge base for easy access to information.
5.Collaborate with internal teams (KOL, Content, Operations) to ensure accurate and up-to-date information is communicated.
6.Help improve creator satisfaction and engagement through responsive and solution-oriented communication.
7.Identify recurring issues and provide insights to improve SOPs and internal processes.
Requirements
- Diploma or Bachelor’s Degree (all majors welcome; Communications/Marketing preferred). 1–2 years of experience in Customer Service, Creator Management, KOL, or Community Management.
- Strong communication skills — clear, patient, and solution-oriented.
- Familiar with TikTok, Instagram, and the creator ecosystem.
- Detail-oriented and able to handle multiple inquiries simultaneously.
- Strong problem-solving skills.
- Comfortable working in a fast-paced environment.
Tips Menjaga Diri
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NEX Entertainment is a dynamic digital entertainment company, revolutionizing the landscape of live streaming, content creation and talent management. We are dedicated to bringing a fast-forward, next-level experience for talented individuals seeking to make their mark in the digital world. Our mission is to democratize entertainment content and monetize talents through a unique combination between technology and human connections. We envision building the next generation content creation platform, offering a platform that not only showcases talent but also provides an unparalleled entertainment experience for audiences worldwide.
