Knowledge Management System (English Speaker)
PT Indonesia Fintopia Technology (Easycash)
- Contract
- On-site • Jakarta Selatan
- Rp6.500.000 – 7.500.000
No Sign Up Required!
Job Description
Job Description KMS:
1) System Management: Regularly update and optimize the system’s database to ensure content remains relevant and accessible. Troubleshoot and resolve any technical issues related to the KMS platform
2) Content Management: Curate, organize, and categorize documents, manuals, FAQs, and other content in the KMS.. Ensure all knowledge assets are up-to-date and aligned with organizational needs. Work with various departments to gather and upload necessary knowledge assets.
3) Integration: Ensure Seamless access to knowledge resources across multiple devices and platforms.
4) Process Improvement: Analyze and identify opportunities to improve the KMS platform and content management processes.
5) User Support & Training: Responsible for Training any New Joiner of Customer Service for Product Knowledge and E-Knowledge Base Related; Develop and deliver training materials to ensure employees can effectively use the KMS; Provide support to users in navigating the KMS and ensuring they have access to the information they need
Requirements
Skills and Qualifications:
- Proven experience in Knowledge Management, IT, or a related field will be preferred, but also open to fresh graduate interested in Customer Service field
- Familiarity with KMS platforms (e.g., Confluence, etc.) is a plus and will be preferred
- Strong organizational and project management skills.
- Excellent communication skills for working with cross-functional teams.
- Ability to troubleshoot and resolve technical issues.
- Problem-solving and analytical thinking.
Education & Experience:
- Bachelor’s degree in Information Technology, Business, or a related field.
- Experience working with knowledge management tools and platforms is preferred.
- English is the working language, so advanced english and able to use it daily in speaking and listening also is a must.
Tips Menjaga Diri
Perusahaan dan Lowongan di Dealls tidak meminta data pribadi, informasi rekening, atau pungutan ketika melamar. Hindari juga lowongan Google Form / Grup Telegram tanpa keabsahan yang jelas.
Fintopia Indonesia (PT Indonesia Fintopia Technology) is a subsidiary of Fintopia Inc. Founded in 2015 and headquartered in Beijing, China. Fintopia Inc. provides affordable financial services for everyone, especially for those unbanked and underserved. Fintopia Inc. quickly expands across Asia with Indonesia being its second largest market by transaction volume.
Fintopia Indonesia (established in 2017), led by its product Easycash, has 24 million cumulative registered users and has provided IDR30.5 trillion of total accumulative loans since its establishment. The company has more than 4 millions total accumulated borrowers with various backgrounds, such as small business owners, farmers, students, and other professions
