Key Account Manager
Intrepid Group Asia
- Full-Time
- Hybrid • Jakarta Selatan
- Negotiable
No Sign Up Required!
Job Description
- Deliver & perform best on the following KPIs for brand/seller partners, through internal & external coordination with concerned departments:
- Content management & optimization
- Campaign strategies & execution
- Chat response representation of the brand/seller
- Operations capacity and process implementation
- Progressive revenue trend and overall online sales performance
- Foster client relationships; work with sales and marketing teams and other support teams available
- Design sales growth proposals; handle client communications and prepare client reports; and communicate client agendas to other staff members
- Ensure clients’ needs are met and their voices are heard while coordinating with others and fulfilling the contractual day-to-day duties
- Positive client NPS
Requirements
- Fluent in English
- Experience with business fundamentals
- Minimum 1 - 3 years of eCommerce background preferably from a brand/platforms/enablers industry
- Proactive self-starter who understands Intrepid vision & mission and can be the company’s best service ambassador
- Excellent negotiation skills
- Strong interpersonal skills (empathy & flexibility)
- Proficient in excel and powerpoint
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About Intrepid
Intrepid Group (www.intrepid.asia), is a leading regional Digital and Ecommerce Services Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, a wide range of Digital Marketing Services and advanced Insights & Analytics, all powered by state of the art inhouse Technology to our client base of leading international brands across >10 marketplaces and multiple social platforms in all 6 SEA countries. Brands love our regional presence, our excellent pro-active ecommerce service which is enabled by our strong team, and our advanced marketing and tech capabilities.
We are part of Ascential (https://www.ascential.com), a global leader in information, analytics and eCommerce optimization. Together with Ascential, Intrepid is growing rapidly, with many exciting opportunities to work with leading brands and ecommerce platforms across multiple categories. By joining us, you’ll get to experience what it takes to drive a successful ecommerce business end to end.
