Junior Technical Support

SIRCLO

Actively hiring 8min ago

Full-Time
Hybrid • Tangerang Selatan

Min. 1 years of experience

Negotiable

No Sign Up Required!

Actively hiring 8min ago

Job Description

Handle customer support tickets responsively and professionally
Troubleshoot technical issues via chat, email, or in-person meetings
Build relationships and engage with merchants
Conduct on-site warehouse visits to troubleshoot issues in the field
Collaborate with technical, product, and warehouse operations teams
Document findings and share learnings with the team

Requirements

Strong interpersonal & communication skills — comfortable interacting with merchants, able to explain technical concepts simply, and build rapport
Flexible & field-ready — willing to visit warehouses on-site, adaptable to changing priorities, and comfortable in a dynamic environment
Quick learner & problem-solver — fast to pick up new systems, proactive in troubleshooting, not easily stuck on issues
Detail-oriented — meticulous documentation and careful ticket handling

NICE TO HAVE

E-commerce experience
Warehouse/fulfillment knowledge
Familiarity with customer support tools or helpdesk systems

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About SIRCLO

Learn More

SIRCLO is the leading omnichannel commerce enabler in Indonesia. SIRCLO’s mission is to maximise the potential of people and businesses through integrated technology solutions, as a means to enable them to make a leap into the future. SIRCLO’s super ecosystem serves a wide array of stakeholders, including enterprise businesses, small and medium businesses, new retail and micro businesses, as well as millions of end consumers.

For more details about SIRCLO, visit www.sirclo.com.

Industry

Technology Services

Location

Tangerang Regency, Indonesia

Company Size

50–100 employees

Culture

Collaborative

Here, we work together to make the dream work

Respectful

Everyone should be treated with courtesy and professionalism

Innovative

We strive to constantly pursue innovation of our products and services