Jr. Customer Support (SaaS)
Easy Eat Indonesia
- Full-Time
- On-site • Jakarta Selatan
- Rp5.500.000 – 6.000.000
No Sign Up Required!
Job Description
- Expert in providing solutions to users questions.
- Providing software application support to our clients by responding to their queries.
- Performing analysis on software application functionality and suggesting improvements.
- Ensuring effective front end and back end functionality of applications.
- Consulting with the software development team, internal users, and clients to improve application performance.
- Escalating serious concerns to the Senior Support and Software Engineer team.
- Keeping record of configuration changes.
- Documenting processes and monitoring application performance metrics.
- Providing front end support to clients and colleagues in other departments.
Requirements
- Experience in customer support role.
- Self motivator.
- Ability to provide front end support clients through phone calls/web live chat.
- Advanced proficiency in determining the causes of application errors and reporting them.
- Ability to keep up with innovation in application design.
- Strong communication skills.
- Experienced in support of the ERP/POS system and familiar is a plus.
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The FEAST is a leading F&B technology platform born from the merger of Easy Eat AI and Food Market Hub. Serving 5,000+ restaurants across Southeast Asia, including iconic brands, the FEAST processes over $1.5 billion in annualized order value. Our integrated solutions span POS, payments, procurement, and data analytics, helping restaurants streamline operations, enhance customer experiences, and drive growth. With a presence in Singapore, India, Indonesia, Malaysia, and Thailand, the FEAST is dedicated to empowering F&B businesses to increase their revenue and improve the margins.
