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Jr. Customer Support (SaaS)

Easy Eat Indonesia

Actively hiring 7d ago

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Job Description

  • Expert in providing solutions to users questions.
  • Providing software application support to our clients by responding to their queries.
  • Performing analysis on software application functionality and suggesting improvements.
  • Ensuring effective front end and back end functionality of applications.
  • Consulting with the software development team, internal users, and clients to improve application performance.
  • Escalating serious concerns to the Senior Support and Software Engineer team.
  • Keeping record of configuration changes.
  • Documenting processes and monitoring application performance metrics.
  • Providing front end support to clients and colleagues in other departments.

Requirements

  • Experience in customer support role.
  • Self motivator.
  • Ability to provide front end support clients through phone calls/web live chat.
  • Advanced proficiency in determining the causes of application errors and reporting them.
  • Ability to keep up with innovation in application design.
  • Strong communication skills.
  • Experienced in support of the ERP/POS system and familiar is a plus.
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About Easy Eat Indonesia
Learn More
The FEAST is a leading F&B technology platform born from the merger of Easy Eat AI and Food Market Hub. Serving 5,000+ restaurants across Southeast Asia, including iconic brands, the FEAST processes over $1.5 billion in annualized order value. Our integrated solutions span POS, payments, procurement, and data analytics, helping restaurants streamline operations, enhance customer experiences, and drive growth. With a presence in Singapore, India, Indonesia, Malaysia, and Thailand, the FEAST is dedicated to empowering F&B businesses to increase their revenue and improve the margins.
Industry
Technology and Software Development
Location
Jakarta Selatan, Indonesia
Company Size
50–100 employees
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