IT Technical Support Lead (HRIS and ERP system)
PT Lawencon Internasional
Actively hiring 2h ago
- Full-Time
- On-site • Jakarta Selatan
- Negotiable
Min. 5+ years of experience
No Sign Up Required!
Job Description
- Lead and coordinate team in handling HRIS and ERP system issues.
- Act as the first escalation point for functional and technical problems related to HRIS and ERP.
- Manage daily support activities, including incidents, problems, and change requests, in accordance with SLA
- Serve concurrently as Project Lead for HRIS/ERP implementation, enhancement, and upgrade projects at client sites.
- Manage end-to-end client projects, including scope, timeline, resources, risks, and deliverables.
- Act as the main point of contact (PIC) between internal teams, vendors, and clients.
- Analyze client business requirements and translate them into functional and technical solutions.
- Lead HRIS/ERP implementation phases: requirement gathering, configuration, UAT, go-live, and post-implementation support.
- Coordinate with internal teams and third-party vendors to ensure successful project delivery.
- Prepare and maintain project and system documentation (BRD, FSD, TSD, SOP, user manuals).
- Monitor system performance, data integrity, and application security.
- Conduct user training and provide knowledge transfer to clients and internal teams.
- Ensure project objectives, SLA, and client satisfaction are met.
Requirements
- Bachelor’s degree in Information Technology, Information Systems, or a related field.
- Minimum 5 years of experience in ERP/HRIS consulting.
- Proven experience as an IT Support Lead and/or Project Lead is highly preferred.
- Hands-on experience with HRIS and ERP systems (e.g., SAP, Oracle, Odoo, Microsoft Dynamics, or equivalent).
- Strong understanding of both functional and technical aspects of ERP, including HR, payroll, finance, and procurement processes.
- Direct experience in HRIS/ERP implementation projects (at least 1–2 full lifecycle projects).
- Strong skills in requirement analysis, business process mapping, and solution design.
- Basic to intermediate knowledge of databases (SQL), system integration, and application troubleshooting.
- Solid understanding of project management principles (scope, timeline, risk, and change management).
- Excellent communication skills with the ability to engage effectively with both technical and non-technical stakeholders.
- Strong leadership, analytical, and problem-solving skills.
- Familiar with ticketing systems, SLA management, and support reporting.
- Willingness to travel or work onsite at client locations when required.
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About PT Lawencon Internasional
Learn MoreWe are a rapid-growth and highly innovative IT company based in South Jakarta. We are looking for talented and motivated candidates to be part of our team.Our employees are youthfully enthusiatic and highly passionate about advancement in Information Technology. Thus, we invite you to futher develop your professional expertise and join us in our path to become the chosen software provider in business enterprise application. Contact us immediately.
Industry
IT Consultant
Location
Jakarta Selatan, Indonesia
Company Size
50–100 employees
