IT Support - Salatiga
Formulatrix Indonesia
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Job Description
- Respond to technical tickets and provide technical support on-site or via remote-access systems.
- Contact clients, propose effective solutions, and ensure issues are resolved.
- Diagnose and troubleshoot hardware, CCTV, networking, and software issues.
- Perform system installations, updates, monitoring, and maintenance procedures for hardware, software, and networking systems.
- Perform backups and restore lost data as needed.
- Document processes and maintain service desk records.
- Provide minor technical or operational training.
Requirements
- D3/S1 Degree in computer sciences, information technology, or a related field.
- At least 2 years of experience as Linux admin, help desk, sys admin, technical support, data center technician, or similar.
- Experience with Virtualization (Proxmox, VMware, VirtualBox, QEMU, Hyper-V, etc)
- Extensive experience in Linux-based servers and network equipment (installing, monitoring, maintaining)
- Experience backup automation and restoring processes.
- Able to keep up with advancements in networking and computer troubleshooting.
- Good communication skills in English, both oral and written
- Willing to work the night shift.
- Applicants must be willing to work in Salatiga, Central Java.
FORMULATRIX® was established in 2002 to provide protein crystallization automation solutions. Since then, we've started developing other laboratory automation solutions, including the next generation of liquid handlers using microfluidic technology. Headquartered in Dubai, UAE, we supply software and robotic automation solutions to leading pharmaceutical companies and academic research institutions around the world. Our team works tirelessly to provide the best products in the industry with support that is second to none.
FORMULATRIX® is a fast growing robotic automation equipment manufacturer and software solutions provider to leading pharmaceutical companies and academic research institutions. We cater to clients in the highly specialized life sciences industry with our client base comprised of major Fortune 500 and Fortune 100 companies. The company has experienced aggressive historic double-digit growth with healthy profits because of our industry-recognized patented technology and superior software delivery services. The industry recognizes our products and services due to our dedication to producing the 'best breed of products." Our business operations are international in scope with business units located in the United States, Europe, and Asia.
Our corporate culture highly rewards dedicated motivation, exceeding client expectations, entrepreneurial spirit, and outside the box thinking. In return, we offer a rewarding salary and benefits package, young and vibrant down-to-earth corporate culture, employee empowerment, and excellent growth opportunities.
