IT Support Assistant Manager
Sari Tirta Group
- Contract
- On-site • Jakarta Pusat
- Negotiable
No Sign Up Required!
Job Description
- Co-lead & assign daily support tickets, ensuring balanced workload and adherence to SLAs.
- Assist in managing IT projects and ensuring they are delivered on time and well-documented.
- Manage IT assets, software licensing, and vendor contracts
- Analyze support metrics and implement continuous improvement plans
- Ensure compliance with IT security policies and audit requirements
- Provide technical guidance and handle escalated support issues
Requirements
- 5+ years of IT experience with at least 2 years as leader or supervisory role
- Proven ability to create and maintain detailed IT documentation and processes
- Strong administrative skills in asset management, licensing, and vendor coordination
- Technical proficiency in Windows/macOS, Microsoft 365 Admin, and Active Directory
- Excellent communication skills and a meticulous, process-driven work style
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Sari Tirta Group is a sub-holding company of Melawai Group responsible for managing Finance, Accounting, and IT Systems for several of its sister companies. These include businesses across healthcare, hospitality, and lifestyle sectors such as Apotik Melawai, Mövenpick Hotel Jakarta City Centre Pecenongan, IRIS Internasional, and Visicare Indonesia, among others. Through centralized financial management and technology support, Sari Tirta Group helps strengthen operational efficiency and strategic coordination across its diverse portfolio of companies.
