IT Support Assistant Manager

Sari Tirta Group

Actively hiring 1h ago

Contract
On-site • Jakarta Pusat

Min. 5+ years of experience

Negotiable

No Sign Up Required!

Actively hiring 1h ago

Job Description

Co-lead & assign daily support tickets, ensuring balanced workload and adherence to SLAs.
Assist in managing IT projects and ensuring they are delivered on time and well-documented.
Manage IT assets, software licensing, and vendor contracts
Analyze support metrics and implement continuous improvement plans
Ensure compliance with IT security policies and audit requirements
Provide technical guidance and handle escalated support issues

Requirements

5+ years of IT experience with at least 2 years as leader or supervisory role
Proven ability to create and maintain detailed IT documentation and processes
Strong administrative skills in asset management, licensing, and vendor coordination
Technical proficiency in Windows/macOS, Microsoft 365 Admin, and Active Directory
Excellent communication skills and a meticulous, process-driven work style

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About Sari Tirta Group

Learn More

Sari Tirta Group is part of Melawai Group and a holding company responsible for Finance Accounting & IT Systems for our sisters company (Apotik Melawai, Hotel Movenpick, IRIS Internasional, Visicare, & more)

Industry

Manufacture

Location

Jakarta Barat, Indonesia

Company Size

1–50 employees

Culture

Fast-Paced

Swift in handling new challenges and producing new ideas to improve

Collaborative

Here, we work together to make the dream work

Discipline

We seek to ensure that every individual contributes accordingly to the rules and agreement to achieve company objectives