IT Support L1 – Entuity
PT Metrodata Electronics Tbk.
- Contract
- On-site • Jakarta Pusat
- Negotiable
No Sign Up Required!
Job Description
Job Summary:
Provide first-level technical support and proactive network monitoring using Entuity. Ensure optimal network performance and availability by managing incidents, performing in-depth initial analysis, and coordinating effective escalation to maintain operational excellence.
Key Responsibilities:
- Monitor and manage network infrastructure (routers, switches, firewalls) using Entuity.
- Respond to alerts, incidents, and service requests with precision and timeliness.
- Perform detailed initial analysis and troubleshooting of network-related issues.
- Identify potential risks and proactively escalate complex incidents with comprehensive findings.
- Maintain accurate and well-documented incident records in ticketing systems.
- Ensure adherence to SLA, operational standards, and network monitoring best practices.
- Collaborate with network, infrastructure, and application teams to ensure swift resolution.
- Conduct regular network health checks, performance analysis, and capacity monitoring.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 3–5 years of experience in IT Support, Network Monitoring, or NOC environment.
- Strong understanding of network concepts (TCP/IP, routing, switching, firewall).
- Hands-on experience with network monitoring tools, preferably Entuity.
- Excellent analytical thinking with strong troubleshooting capabilities in network environments.
- Strong communication skills with the ability to convey technical issues clearly in English.
- Ability to work effectively in a fast-paced, shift-based operational environment.
- Solid experience in network operations and monitoring environments.
- Familiarity with ITIL processes (Incident, Problem, and Change Management).
- Exposure to network performance analysis, SNMP, or log monitoring tools.
- Proven track record in delivering operational excellence and continuous improvement initiatives.
- Willing to be dedicated onsite in our client office near Thamrin, Central Jakarta (Contract 1 year, possible extension).
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PT. Metrodata Electronics Tbk, known as Metrodata Group, is the leading information communication technology (ICT) companies in Indonesia. On 14 February 1990, Metrodata Group launched its Initial Public Offering on the Indonesia Stock Exchange (IDX – MTDL) to raise funds for investment and working capital as well to allow public participation in its development and growth. With more than 40 years of experience in ICT, Metrodata Group has accompanied its customers as they’ve grown their business. Our professional employees continue to develop new innovations and ready to be challenges with the new era. We offer solutions in 8 areas: Cloud Services, Digital Business Platform, Big Data, Security, Business Application, Hybrid IT infrastructure, Consulting & Advisory Services, and Managed services. PT Metrodata Electronics Tbk has also been certified ISO 9001:2015. As prove, Metrodata Group has received number of awards and recognitions for its accomplishments including Forbes 50 Best of Companies 2020, Investor Award Best Listed Companies 2020: Electronics Sector, Warta Ekonomi Magazine: Living Legend Company - Leading ICT Integrator Company, 2019. We believes that a solid and customer satisfaction oriented team is the key to achieve ultimate success. To fulfill that commitment, we invite you, highly commitment professional to explore and be part of our team.
