IT Support Engineer
Intrepid Group Asia
- Full-Time
- Hybrid • Jakarta Selatan
- Rp8.000.000 – 10.000.000
No Sign Up Required!
Job Description
- Resolving IT support requests from employees in person, email, chat tools or over the phone.
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners
- Repairing and replacing equipment as necessary.
- Monitoring, troubleshooting and maintaining computer systems and networks.
- Setting up accounts for new users
- IT training support for Onboarding and do check list for Offboarding.
- Logging all service requests and updating tickets as needed.
- Managing, procurement planning IT assets/equipment and updating Asset inventory.
- Coordinate with the SEA IT service team for testing new technology and rolling out new updates.
- Responsibility in contacting Apple/Lenovo authorized service centres.
- Willing to support overseas users
Requirements
- Experience supporting both Windows and Mac OS operating systems
- Experience setting up a basic local network, VLAN, VPN.
- Familiarity with Technologies such as Google Workplace, Lenovo/Apple hardware, Sophos Endpoint security, Microsoft 365 Office apps, OpenVPN client, Slack, Zoom, Odoo helpdesk.
- Experience delivering IT support to senior members of staff within a large-scale organization.
- Conversational English
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About Intrepid
Intrepid Group (www.intrepid.asia), is a leading regional Digital and Ecommerce Services Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, a wide range of Digital Marketing Services and advanced Insights & Analytics, all powered by state of the art inhouse Technology to our client base of leading international brands across >10 marketplaces and multiple social platforms in all 6 SEA countries. Brands love our regional presence, our excellent pro-active ecommerce service which is enabled by our strong team, and our advanced marketing and tech capabilities.
We are part of Ascential (https://www.ascential.com), a global leader in information, analytics and eCommerce optimization. Together with Ascential, Intrepid is growing rapidly, with many exciting opportunities to work with leading brands and ecommerce platforms across multiple categories. By joining us, you’ll get to experience what it takes to drive a successful ecommerce business end to end.
