Job Description
Here in Mitramas Infosys Global, you will be exposed to work on software across a diverse platform of technologies as well as a variety of industries within our portfolios. We are looking for talents with high tenacity in solving problems, exceptional passion for technologies, and a great willingness to learn and adapt to ever-changing environments to join our team.
You are expected to be able to:
- Managing incidents and requests from users via Helpdesk tools
- Troubleshoot hardware and software issues, providing first-level support and escalating as needed
- Install, configure, and maintain hardware and software, ensuring system integration and performance
- Monitor system performance and perform routine maintenance to ensure optimal operation and minimal downtime
Requirements
- At least a Diploma/Bachelor’s degree in Information Systems, Computer Science, Electrical Engineering, or related fields
- Minimum 1 year of experience in IT support, hardware and software troubleshooting
- Proficiency in operating systems, networking concepts, and ITSM tools
- Strong interpersonal and communication skills to effectively assist non-technical users
- Flexibility to be placed at various locations and provide IT support as needed, including offsite support for special company needs
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Founded in 2003, Mitramas Infosys Global (MIG) is a technology solutions and IT services provider based in Jakarta. Specializes in the financial services industry, MIG operates up to 20 service points across major islands in Indonesia, offering a wide variety of essential hardware and software solutions from Core Banking Systems, PC, ATM to business process applications and analytics serving both Government body, State-Owned Enterprise, as well as Private Owned companies.
Driven by the spirit of delivering top-notch and high-efficiency services to clients, MIG has since evolved to provide IT on-site assistance, enabling companies achieving its digital aspiration goals via top selected talents in software developments, and data analytics spaces to complement its existing hardware and software solutions.
This place offers vast opportunities for young talents to grow and to get exposures across extensive applications of technology in the real-world industries. To top it off, we also provide on-the-job learning opportunities prior to job allocation, allowing our talents to gain a competitive advantage as part of our commitments to serve our clients excellent services.
