IT Store Support Junior Officer

Job Description

• Provide standard and non-standard technical support to end-users in response to specific requests
• Utilizes established operating procedures to review and resolve end-user technology issues; troubleshoots and resolves standard and non-standard hardware and software problems
• Provide training on hardware and software for end-users; performs and supports testing and documentation activities
• Documents operational problems; communicates with vendors, users, and other IT staff
• Support the roll-out of new applications or devices
• Participate in the coordination of corrective actions as appropriate, document problems and their resolution, and ensure the operational integrity of all changes to the operating environment
• Works with IT Operation Support leader to establish standards service of IT Operation Support
• May work independently or as part of a team, with general supervision
• Perform and support any additional tasks instructed to accomplish the company's goals