IT Service Desk Analyst
PT Migo Commercial Indonesia
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Job Description
- Provide assistance to company employees (Imagineers) and clients with technology-related issues.
- Respond to queries and support either in person, via remote or other forms of communication.
- Troubleshooting systems and applications:
- Clearly communicate with all relevant stakeholders affected by any task in a timely, professional manner as per SLA.
- Installing and configuring services to be used by the company, such as hardware, operative systems, and programs or applications.
- Build configure & deploy new desktop/laptop/server/network equipment.
- Setting up Laptop/PC (setup user profile, emails, access permissions, etc) for new employees.
- Perform regular maintenance to existing hardware, software, and computer systems.
- Help manages IT assets by keeping track of inventory and ensuring proper usage by employees
- Replacing damaged or malfunctioning parts on hardware and other peripherals when necessary:
- Deals with support tickets assigned by the team lead and reached out by concerned employees.
- Provides out-of-hours support during emergencies.
Requirements
- At least 1-3 years of experience in IT, service desk, or other related fields
- Bachelor’s degree or diploma course in IT, or any relevant field
- Strong understanding & administrative experience of, but not limited to Microsoft Office 365, Core Microsoft Office applications, Power BI, and SharePoint.
- Working knowledge of data storage systems, data backup and restoration methods, email filtering, and anti-virus/security products.
- Highly adaptable to applications used by different employees across the organization
- Strong research and logical skills for troubleshooting
- Strong ability to explain technical terms and complex processes into concise step-by-step instructions to fellow employees
- Highly organized and detail-oriented; with demonstrated ability to deliver quality results
- Advanced proficiency in written/oral English and Bahasa Indonesia
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For 90% of people living in emerging markets, the promise of high-speed internet is a pipe dream. They have limited cellular data budgets and no wireline internet. Their access to data is limited to the most basic functionality. They are not able to participate in the rich data experience of the 10% who has real-time access to virtually any service available at their fingertips.
At Migo, we level the digital playing field for 3 billion consumers by bringing the best bits of the internet to the corner store. Our disruptive tech solution, created by Kindle tech inventor Barrett Comiskey, provides affordable access to Entertainment, Education, Financial Services, and other digital products and services.
Backed by Temasek, blue chip VCs and key industry insiders, Migo delivers data up to 100 times cheaper than existing networks, and that cost advantage is growing. This allows us to deliver unlimited data consumption to mass market consumers at sachet (pre-paid, small denomination) price points.
We launched in Indonesia in 2020 and currently have 1,300 MDS locations and are rapidly scaling. In September 2021, MNC Vision Networks (MVN), a subsidiary of leading media conglomerate MNC Group, invested $40 million for a minority stake in Migo Indonesia, accelerating our rollout to reach 100 million Indonesians across Java, the world's most populous island.
