IT Operation Support
Akulaku Indonesia
- Full-Time
- On-site • Jakarta Pusat
- Rp6.000.000 – 10.000.000
Job Description
- Serve as the first point of contact for Business User/Employee seeking technical assistance over the phone or email or chat messaging
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by User
- Walk the User through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT Assets or services
- Record events and problems and their resolution in logs/System
- Follow-up and update Business User status and information
- Pass on any feedback or suggestions by Business User/Employee to the appropriate internal team
- Identify and suggest possible improvements on procedures
Requirements
Manage IT Asset, Software Licenses, Stock Opname, Active Directory
Repair Laptop/PC
Manage Software instalation, configuration and license for laptop/PC
Operate Ticketing System/Service Desk tools
Good Communication
Can manage Office Network and Wifi(Access Point)
Akulaku is a leading banking and digital finance platform in Southeast Asia, with a presence in Indonesia, the Philippines, and Malaysia. Akulaku exists to help meet the daily financial needs of underserved customers in emerging markets through digital banking, digital financing, digital investment, and insurance brokerage services.
In addition to the Akulaku virtual credit card and ecommerce platform, the company operates Asetku, an online wealth management platform and Neobank, a mobile digital bank supported by Bank Neo Commerce. Akulaku’s mission is to serve 50 million users across Southeast Asia by the year 2025.
