IT Operations Manager
PT Indonesia Infrastructure Finance
- Full-Time
- On-site âą Jakarta Selatan
- Negotiable
No Sign Up Required!
Job Description
Manage IT Operations
- Organize and lead weekly or bi-weekly meetings to discuss ongoing issues, deployment, and maintenance.
- Set clear performance objectives, conduct regular performance evaluations, and provide constructive feedback.
- Identify training needs, facilitate skill development, and mentor team members to foster professional growth.
- Participate in the recruitment process to hire skilled developers and build a strong, cohesive team.
- Manage external resources or contractors assigned for IIF and the relationship with the outsourcing service provider company.
Application incident management, bug fixing, and issue resolution
- Implement and manage an effective tracking system and process for bugs/defects/problems.
- Develop and maintain incident response and issue resolution plans and processes.
- Hands-on during the identification, tracking, and resolution of software bugs and IT issues.
- Prioritize and execute issue resolution to ensure minimal impact and disruptions.
- Lead incident investigations and post-mortem reviews to identify root causes and implement improvements.
- Manage stakeholder communication related to incident and issue resolution.
Deployment and Release Management
- Develop and implement the DevOps strategy aligned with organizational goals.
- Design, implement, and maintain CI/CD pipelines to ensure efficient and reliable software releases.
- Identify bottlenecks in the software development lifecycle and propose effective solutions to enhance productivity and quality.
- Drive the adoption of DevOps best practices, tools, and methodologies across the organization.
- Work with IT Infrastructure to Implement infrastructure as code (IaC) practices to automate provisioning, configuration, and deployment of resources.
- Ensure proper documentation and version control of automation scripts and configurations.
IT Governance
- Ensure IT processes and systems comply with regulatory requirements, industry standards, and best practices.
- Develop and maintain documentation for all governance-related activities.
- Conduct regular risk assessments and assist IT audits to ensure compliance with governance policies.
Manage Stakeholder Communication
- Manage communication and provide regular updates to stakeholders on issues, deployment and release.
- Collaborate with stakeholders to streamline the software delivery process.
- Perform periodic survey on issue resolution to obtain stakeholder feedback and assess incident management quality.
- Establish and maintain relationships with application service providers/vendors for best service delivery.
Continuous innovation and keeping up-to-date industry trends
- Stay informed about emerging technologies and industry trends to drive innovation.
- Continually assess and improve development processes for efficiency and effectiveness.
- Facilitate knowledge-sharing sessions to disseminate new ideas and technologies within the team.
Requirements
- A minimum of 7 years of experience in software development operations and governance, showcasing a solid understanding of the full software development lifecycle.
- At least 1 year of experience in a leadership or managerial role as IT DevOps and IT Governance.
- Strong knowledge of IT systems, architectures, and best practices.
- Excellent understanding of IT risk management, incident detection, incident response and compliance management.
- Strong leadership, decision-making, and team management abilities. Ability to lead, inspire, and manage a team.
- Strong communication skills with the ability to articulate complex technical issues to non-technical staff and stakeholders.
- Strong understanding Of DevOps principles, CI/CD pipelines, and automation frameworks.
- Proficiency in scripting languages such as Python, Bash, or PowerShell.
- Hands-on experience with containerization and orchestration tools like Docker and Kubernetes.
- Experience with setup and deployment in cloud platforms and services (e.g., AWS, Microsoft Azure, Google Cloud).
- Knowledgeable in a source code repository and versioning tools and integration with CI/DC Knowledgeable and familiar with IT processes, policies, and procedures.
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PT Indonesia Infrastructure Finance (IIF) is a private national company providing infrastructure financing and advisory services which is managed professionally and focuses on commercially viable infrastructure projects. IIF is established by the Government of the Republic of Indonesia cq. Ministry of Finance of the Republic of Indonesia along with World Bank, Asian Development Bank (ADB) and other multilateral institutions, in accordance with the Regulation of the Minister of Finance of the Republic of Indonesia (PMK) No 100 of 2009 regarding Infrastructure Financing Company. IIF was established on January 15, 2010 based on Companyâs Deed of Establishment. Business License was issued through the Decree of Minister of Finance (KMK) No 439/KM.10/2010. IIFâs purpose is to be a catalyst to accelerate and to improve private participation in infrastructure development in Indonesia. IIF provides fund based products such as long-term loan and non-fund based product such as guarantees, and other services relating to infrastructure projects. In its operations, IIF applies best practices based on international standards in its credit, risk management and all aspects of its corporate governance, and in implementing international social and environmental protection standards to ensure sustainability of infrastructure development in Indonesia. As a Non-Bank Financial Institution, IIFâs operational activities are also regulated and supervised by the Financial Services Authority (Otoritas Jasa Keuangan). Supported by the strong capitalization from the shareholders as well as long-term subordinated loans from the World Bank and the Asian Development Bank, IIF has a very sound basis to provide solutions for financing infrastructure development in Indonesia. IIF also puts a strong focus in recruiting the best talents at all levels to deliver the best solution to our clients and at the same time enhancing Project Finance knowledge that may not be fully developed in our market.
