IT Operations Manager
Akar Inti Enterprise
- Full-Time
- Hybrid • Jakarta Selatan
- Rp28.000.000 – 33.000.000
No Sign Up Required!
Job Description
- Lead and manage IT operations team members. responsible for overseeing and directing the day-to-day activities, ensuring its systems, services, and infrastructure operate reliably and securely
- Monitor performance of information technology systems to determine cost and productivity levels.
- Ensure system availability, uptime, and capacity planning.
- Develop and implement IT policies, standards, and procedures to ensure consistent operations.
- Oversee incident, change, and problem management processes.
- Coordinate with all IT teams to ensure all protocols are followed.
- Plan for IT infrastructure upgrades and system maintenance with minimal disruptions.
- Manage relationships with external vendors and service providers.
- Develop and maintain documentation, including system manuals and troubleshooting guides.
- Prepare IT operations budget and track expenditures.
- Ensure compliance with relevant regulatory and governance standards (ISO 27001, ISO 27701, etc).
Requirements
- Bachelor's degree in computer science, Information Technology, or a related field (master's preferred).
- 10+ years of experience in IT operations, with at least 4 years in a leadership or management role.
- Experience with IT service management (ITSM) frameworks like ITIL.
- Solid understanding of network architecture, cloud services (Huawei, GCP, AWS, Azure), cybersecurity principles, and enterprise software platforms.
- Proven experience in managing large-scale IT infrastructure projects.
- Have ITIL v4 Foundation or above is a must
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Akar Inti Enterprise is an IT solutions company that helps enterprises capture and create market with complete and comprehensive solutions that focuses on digital transformation, product development, and business enhancement. Our team of experts has the experience and expertise to help you achieve your business’ goals and objectives.
We curate and design better solutions that matches your enterprise’s needs for its digital transformation by providing our specialized technology and channeled solutions.
Visit our website for more information
