IT Infrastructure & Operation Manager

Job Description

Job Description

• Responsible for overall network and infrastructure availability and develop a resilient infrastructure to reduce failures.
• Responsible for day-to-day system administration, network, and infrastructure. 
• Responsible for management of the rollout and support new devices / systems.
• Direct involvement in incidents or problems (irrespective of priority) that cause service impact and acts as escalation point for incidents not being resolved in a timely manner
• Ensures that systems, processes, and methodologies are maintained, followed to ensure effective monitoring, control, and support of service delivery.
• Monitors business critical processes and systems.
• Setup, configures, and supports new and existing servers and network infrastructure in New Stores and Existing Stores.
• Provides leadership and supervision members of the IT Infrastructure and Operation team, ensuring that appropriate skilled resources are in place to meet required service levels.
• Ensures delivery of individual and team projects allocated within aggressive delivery times.
• Provides technical support and guidance to IT Infrastructure and Operation staff.
• Works with Head of IT to establish standards and best practices for managing infrastructure, network and operational activity (office management & stores)
• Identifies opportunities to optimize IT Infrastructure and Operations through continuous improvement initiatives.