IT Desk Operation Analyst
PT TOYOTA ASTRA FINANCIAL SERVICES
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Job Description
- Provide first-level technical support and resolve user incidents in a timely manner.
- Monitor daily IT operations, system performance, and service availability.
- Record and track issues through the ticketing system and ensure SLA compliance.
- Analyze incident trends and prepare regular service performance reports.
- Maintain and update IT asset inventory and user access records.
- Collaborate with other IT teams to resolve escalated technical issues.
- Develop and maintain SOPs, troubleshooting guides, and knowledge base documentation.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or related field.
- 1–3 years of experience in IT support, service desk, or operations environment.
- Proficiency in using ticketing systems (e.g., ServiceNow, Jira, or similar tools).
- Basic knowledge of networking, operating systems (Windows/Linux), and Microsoft 365.
- Strong analytical, problem-solving, and communication skills.
- Customer-oriented with the ability to work effectively in a team.
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TAF is a financial service company established with shareholding of 50% each by Astra International and Toyota Financial Services Corporation. TAF Since 2006, TAF has offered a fun journey to each customer and assisted them in every step of the way in getting their dream car. TAF is getting closer to customers to bring excellent services and to provide various facilities in the auto financing, ranging from car installment calculation, easy car loans, competitive financing options, and flexible installment payments that are suited to customers’ need.
