IT Change & Availability Management
PT Bumi Amartha Teknologi Mandiri
- Contract
- On-site • Jakarta Pusat
- Negotiable
No Sign Up Required!
Job Description
- Organized & Led regular Change Advisory Board (CAB) meetings to manage and review changes.
- Organized & Led Emergency Advisory Board (ECAB) meetings to handle critical production issues.
- Reviewed and assessed readiness for planned changes in the production environment.
- Collaborated cross-functionally with Business, Technology, Risk, Operations, Regulatory and Compliance teams to ensure alignment and successful project execution.
- Collaborate with relevant parties on the impact of changes in the production environment.
- Perform Disaster Recovery (DR) exercises for Relationship Banking (RB) and Digital Banking (DB) and Sistem Pembayaran Bank Indonesia (SPBI).
- Managed the planning, execution, and reporting of DR exercises.
- Developed & Annual Reviews the Standard Operating Procedure (SOP) for the Disaster Recovery Plan (DRP).
- Developed & Annual Reviews SOP of the Change Management SOP to ensure compliance and relevance.
- Managed to plan, documented, and execute regular planned downtimes to minimize service interruptions and impact on business performance.
- Implemented freeze periods to reduce the risk of disruptions in the production environment during the holiday season.
- Supporting production deployments through sanity checks, time tracking, and real-time activity reporting to ensure smooth and accurate execution in a production environment.
Requirements
- Bachelor's degree of Computer Science or related field.
- Strong knowledge of IT Service Management (ITSM), especially Change Management.
- Proven experience in regularly leading Change Advisory Board (CAB) / Change Control Board (CCB) meetings.
- Hands-on experience in end-to-end Disaster Recovery Exercise planning and execution.
- Prior knowledge of IT Operations, Cloud, Cybersecurity, IT Applications, Core Banking, IT GRC (Governance, Risk & Compliance).
- Proficient in Jira Software & Jira Service Management (JSM), as well as similar project and ticketing tools.
- Advanced skills in Microsoft Office (Word, Excel, PowerPoint).
- Proven Experience developing & Review SOP.
- Able to work effectively both as a team player and individual contributor.
- Strong stakeholder engagement and relationship management skills.
- Curiosity mindset with continuous learning attitude.
- High initiative and proactive approach to tasks.
- Skilled mediator in conflict resolution and negotiations.
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Bumi Amartha Teknologi Mandiri or “AMARTEK” was established to provide information technology solutions. Our mission from the very first day has been to cultivate professional relationships with our clients to provide effective and reliable information technology solutions for their needs. The team at "AMARTEK" is equipped with a highly developed skillset developed over decades of experience not only in information technology but also in business processes across a range of industry sectors. This business experience makes us uniquely positioned to offer solutions promising greater operational efficiency, productivity gains and cost savings for each of our clients, regardless of their industry. As an established technology-intensive company, we pride ourselves on providing a comprehensive suite of solutions comprising of Infrastructure Consultancy, on/offsite services, Custom software and web development, Talent Augmentation, and enterprise architecture consulting. Our team consistently delivers state-of-the-art solutions in various areas including, but not limited to: integrated business solutions, system applications, product development and professional services. At "AMARTEK", we guarantee rapid, reliable and robust information technology solutions that work.
