Internship Admin O2O
Torch.id
- Internship
- On-site • Bandung
- Negotiable
No Sign Up Required!
Job Description
Job Overview
We are looking for an Intern Admin O2O to join our growing family. This position is essential for ensuring that the online store operates efficiently, orders are processed accurately, and customers receive a seamless shopping experience. Your contributions are crucial to the success of the e-commerce arm of a fashion retail business.
Job Roles:
- Order Processing: Handle and process online customer orders, ensuring accuracy in product selection, pricing, and shipping information.
- Inventory Management: Monitor and manage e-commerce inventory levels, coordinating with the merchandising and logistics teams to maintain adequate stock levels.
- Product Data Management: Update and maintain product information, including descriptions, images, prices, and availability, on the e-commerce website.
- Customer Support: Respond to customer inquiries and resolve issues related to online orders, returns, and shipping, providing excellent customer service.
- Data Entry: Accurately enter and update data related to online orders, inventory levels, and customer information in the e-commerce system.
- Collaboration: Work closely with cross-functional teams, including merchandising, marketing, and customer service, to coordinate e-commerce operations.
Requirements
Job Qualifications:
- Min. 7th semester undergraduate student or freshgraduate in business administration, e-commerce, marketing, or a related field.
- Willing to work on-site in Bandung.
- Familiarity with e-commerce platforms (e.g., Shopee/Tokopedia/Tiktok Shop, etc.).
- Strong customer service and communication skills to interact effectively with customers, addressing inquiries and resolving issues.
- Meticulous attention to detail to ensure accuracy in order processing, data entry, and content management.
- The ability to adapt to changing e-commerce trends, technologies, and workload.
- Strong organizational abilities to manage multiple tasks, prioritize work, and meet deadlines.
- A collaborative attitude and willingness to work closely with various departments to support e-commerce operations.
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Torch.id is a prominent Indonesian brand, provider of bags, luggages, traveling apparels and gears — which leverages data-driven research and design— to deliver innovative solutions to its customers.
With a strong presence in Indonesian e-commerce since 2015, Torch.id is now expanding its reach through O2O stores in major Indonesian cities 🛒.
As a growth company, Torch.id has won three prestigious national awards, including two Indonesian Good Design Awards and the Anugerah Bangga Buatan Indonesia Award 🏆. In addition to these national recognitions, Torch.id has also received an international acclaim, the Golden Bauhinia Cup 🏆.
These awards show how much we care about the our beloved customers, the quality of our products and how innovation has been embedded in our DNA. These things also show how hard our great team works and grows 👥.
We aspire to become a prominent local brand with a global reach in the near future 🚀🌍.
Join us! We look forward for the opportunity to collaborare with like-minded individuals who share our aspirations and demonstrate a strong commitment to achieving success💪!
