Job Description
- Responsible for servicing the product after purchase
- Visit customers and perform a walk-thru of the facility, and gather the information that will aid in a successful implementation
- Guide the product team from the company to perform the implementation at the customer’s facility
- Render onsite training to the customer during implementation
- Provide after implementation call to the customer’s facility to review the project and identify any gaps that may exist
- Serve as a backup resource to the sales team for online/Onsite demonstrations of the product
- Perform product training for the sales team
- Respond to customer-submitted support requests as needed
- Partake in product development meetings to comprehend new functionalities and provide reports on customer feedback
- Travel to customer facilities as necessary for implementations.
Requirements
- Proven experience in product implementation, customer service, or similar roles in a technical environment.
- Prior experience with technology products and understanding of product implementation processes.
- Experience in providing onsite training and support to customers.
- Knowledge of product setup, configuration, and troubleshooting.
- Ability to quickly learn and understand new product features and technical systems.
- Strong verbal and written communication skills to effectively interact with customers and internal teams.
- Strong problem-solving skills to identify and address customer issues or gaps in implementation.
- Proven ability to build and maintain positive relationships with customers.
- Ability to conduct product training for customers and internal teams (e.g., sales teams).
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About Runchise
Learn MoreRunchise is a technology company developed specifically for the Food and Beverage industry. Runchise is designed to increase the profit and success of the restaurant. Our products can be used for various business models in restaurant developments such as franchises, partnerships, or multi outlets. Our company is committed to providing the best solutions for your Food and Beverage business management through technology.
Industry
Internet Publishing
Location
Jakarta Barat, Indonesia
Company Size
50–100 employees
