Head of Operations at Depot Pilihan Rakyat
BP Consulting Group (BrandPartner) - Strategic Business Consultant
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Job Description
- Lead and oversee all daily operational activities to ensure DPR outlets deliver consistent, high-quality service.
- Develop, implement, and monitor SOPs to maintain quality, cleanliness, professionalism, and guest satisfaction.
- Conduct regular on-site visits to check service quality, facilities, staff grooming, and overall guest experience.
- Handle and resolve operational issues, complaints, and challenges promptly.
- Hold regular operational meetings to review performance, set targets, and act on customer feedback.
- Drive efficiency and productivity to meet tight opening and operational timelines.
Requirements
- Based in Surabaya, willing to travel frequently to Malang.
- Bachelor’s degree in any field.
- Minimum 3–5 years’ experience in F&B operations or similar industries.
- Strong communication skills and a people-oriented mindset.
- Detail-oriented, analytical, and highly organized problem-solver.
- Proven track record in maintaining high operational standards in F&B.
- Capable of managing multiple priorities under tight deadlines.
- Experienced in people management and performance tracking.
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