Guest Service Operator
Sari Tirta Group
- Part-Time
- On-site • Jakarta Pusat
- Negotiable
No Sign Up Required!
Job Description
- Answer and connect incoming calls to departments or guest rooms in a courteous manner.
- Provide information regarding hotel facilities, restaurants, and other services to guests.
- Record and forward guest requests to the relevant departments.
- Receive and relay guest complaints to the appropriate parties for follow-up.
- Operate the hotel telephone system (PABX/operator) and record messages.
- Coordinate with other departments to ensure guest needs are met.
- Deliver friendly and professional service in accordance with hotel standards.
Requirements
- Able to communicate in English and there will be an English conversation test as part of the recruitment process
- Previous experience as a Guest Service Operator / Telephone Operator in a hotel
- Strong guest service skills with a professional demeanor
- Placement: Client is a 5-star hotel in the Pecenongan area – Central Jakarta
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Sari Tirta Group is a sub-holding company of Melawai Group responsible for managing Finance, Accounting, and IT Systems for several of its sister companies. These include businesses across healthcare, hospitality, and lifestyle sectors such as Apotik Melawai, Mövenpick Hotel Jakarta City Centre Pecenongan, IRIS Internasional, and Visicare Indonesia, among others. Through centralized financial management and technology support, Sari Tirta Group helps strengthen operational efficiency and strategic coordination across its diverse portfolio of companies.
