Ground Operations Duty Officer (DPS & CGK)
VietJet Air
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Job Description
We are looking for talents for DPS and CGK Station Indonesia
I. Responsibilities
- Operation supervision, ensure staff comply with company regulations, procedures, and CAAV’s regulations
- Conduct ground operations included: cargo & ramp services at the airports.
- Participate in building up a standardized system to maximize safety measures for VJ’s flight
- Ensure quality of ground service is met as a requirement, punctual, and efficient for VJ’s flights according to daily flight schedule.
- Maintain good relationships with airport authorities to ensure the quality of providing services
II. Accountabilities
Ramp services:
- Monitor overall ramp & cargo operations for the station.
- Coordinate with related departments on solving the abnormal issues of cargo & ramp service.
- To ensure ongoing cost-effectiveness of ramp & cargo operation for the respective stations.
- Supervise and ensure staff must comply with safety regulations during operation on-ramp.
- Supervise opening/closing time of check-in counter/boarding gate according to SLA and SOP
Headset communication task:
- Connect headset with aircraft, communicate with captain via inter-phone.
- Observe and notice abnormalities in aircraft and report timely to the Captain on duty
- Establish headset communication with the pilot, when the process is done, a goodbye performance shall be performed.
- Ensure the report system is always completed for safety/security-related occurrences and issues.
III. Other tasks
- To decide and find a solution in the event of problems with regard to ramp & cargo operations/discrepancies.
- Organize to collect customers’ comments about service quality, and cooperate with other concerned units to analyze this information.
- Participate in a training course if requested
- Maintain a good relationship with a colleague
- Responsible for building up a professional working environment, and enhancing teamwork & personal responsibilities.
- Comply with the policies, and regulations of the company.
- Strictly comply with passenger information protection
- Strictly comply with & follow up the policies, and procedures of safety & security as well as the passenger.
- Maintaining & preserving the company’s equipment.
- Execute other tasks as assigned by the upper-level manager
Requirements
- Graduate from College or above; priority for a candidate has aviation experience and ramp services.
- English: TOEIC 500 (or equivalent certificate) or college graduation/graduated from English major; Priority for a candidate can speak other languages (Japanese, Korean, Chinese…)
- Good health, be able to work under pressure.
- Willing to work by shift
- Careful, honest, responsible, teamwork.
- Good communication, speaking fluently
- Gracious attitude when communicating with customers as well as colleagues. Issues-solving skills.
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WELCOME TO VIETJETAIR, A NEW-AGE AIRLINE
VietJetAir – a dynamic, innovative airline – has quickly won passengers’ hearts to become the most favorite airline in Vietnam and in the region.
VietJetAir is operating an intensive flight network in Vietnam and is planning to expand its operation throughout the Asia-Pacific region. The airline’s mission is to meet the increasing travel demands of domestic and international travelers by providing punctual flights and a high quality of service, helping to lead the Vietnam aviation industry into a new era.
VietJetAir has been honored with prestigious prizes in Vietnam and in the world. At the “Budgies & Travel Awards”, held in London, VietJetAir, along with SpiceJet (India), EasyJet (England), Southwest (USA), and AirAsia X( Malaysia), was shortlisted in the category for “Top 5 Best New Route Launch.”
In the field of recruitment and training, Vietjet always focuses on building a strong, people-centric team in all development activities. Having twice been recognized as the "Best Place to Work in Asia", we are confident that with our resources, Vietjet will offer limitless chances for advancement and competitive salary in a setting that values teamwork and seasoned, responsible, visionary leaders.
1. Vision
To become the most preferred and prestigious airline in Vietnam and in the region
2. Mission
- To develop and operate an intensive flight network. To achieve breakthroughs in the aviation industry.
- To make air transport more popular in Vietnam and in the region
- To provide satisfaction to passengers with excellent service and a friendly smile
3. Core value
Safety – Fun and Friendly - Affordable price - Punctuality
