Gojek - Manager of Customer Growth Planning and Operation
Go To Group
- Full-Time
- On-site • Jakarta Selatan
- Negotiable
No Sign Up Required!
Job Description
- Discover growth opportunities from the interaction of GoFood and its merchants through all of the metrics by running data analysis from Gojek’s vast data resources including business data, transaction data, customer activity within apps and actual customer insights
- Introduce beneficial business changes through well-written strategy document; validate the hypotheses through A/B test or other robust experimentation method
- Operate the product solution and defines the program to achieve business objective by combining multiple initiatives (e.g. promotion program, incentive product, and discovery product )
- Optimize and automate solutions by leveraging Data Sciences and Product resources
- Proactively improve the operation process in the team and act on how to drive a faster, effective, and efficient execution process through third-party tool or in-house service
Requirements
- BS/MS in Engineering, Computer Science, Math, Economics, Statistics, or equivalent experience
- Minimum 3 years of working experience
- Data analytics capability, have a good knowledge of SQL and experimentation process; High Proficiency in Python and R is a plus
- Strong business acumen and project management skills with successful experience in collaborating with cross-functional teams
- End to end the problem-solving mindset that can work in increments and exponents
- Experience in Growth, Product Management, and Data team is a plus
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GoTo is the largest technology group in Indonesia, combining on-demand and financial services through the Gojek and GoPay brands. It is the first platform in Southeast Asia to host these two essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure. GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.
