Freelance Social Media Admin
ASTRO
- Freelance
- Hybrid • Jakarta Barat
- Negotiable
No Sign Up Required!
Job Description
- Respond promptly to Direct Messages (DMs), comments on posts/reels, and mentions to ensure active engagement.
- Engage with followers by replying to their stories and participating in conversations to make the social media page feel "alive."
- Daily and weekly reporting of response metrics (e.g., number of DMs, comments replied to, etc.).
- Submit daily/weekly/monthly reports on responses and interactions to the social media manager.
- Coordinate regularly with the social media and CS teams for feedback and urgent case management.
- Liaise with the Customer Service (CS) team for urgent or escalated cases, especially if there are complaints or negative interactions.
- Ensure that all interactions are on-brand and maintain a positive tone.
- Assist with scheduling, shooting, and editing social media posts.
- Serve as talent for social media content as needed (optional).
- Support the social media team if there’s any campaigns, giveaways, and/or other online/offline events.
Requirements
- Min 1 years experience or fresh graduate in any field.
- Experience in creating social media content or acting as on-screen talent.
- Have a basic project management skills.
- Ability to multitask, detail oriented, prioritize tasks, and meet deadlines in a fast-paced environment
- Ability to use Canva & Capcut.
- Familiarity with reporting and analyzing social media metrics.
- Excellent written and verbal communication skills.
- Strong understanding of social media platforms and best practices.
- Fast responder & Good interpersonal skills
- Willing to work 8 hours/day
- Willing to working hybrid, 2x WFO at Jakarta Barat office
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ASTRO is Indonesia's quick commerce company that delivers groceries and essentials to your door within minutes. Founded in 2021 by a group of seasoned e-commerce executives and backed by both trusted International and local investors, it is our mission to make people's lives simpler and easier by saving them time, energy, and money.
Just like real Astronauts that take off into outer space, Astro embodies the values of being fast, bold, adventurous, and technologically advanced.
Interested in working for a company that pushes the boundaries and strives to be the best? Join us now to be a part of this ground-breaking mission!
