Job Description
- Handle user inquiries and complaints through email, feedback form, social media
- Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution, expediting correction, and following up
- Ability to multitask, prioritize, and manage time effectively
- Collaborate with the internal team to find solutions related to complaints.
Requirements
- Min. Diploma/Bachelor’s degree in any field.
- Min. 1 year of Customer Service experience (Fresh Graduate welcome to apply).
- High level of communication and relationship building in a professional, positive, and kind manner
- Familiar with CRM systems and practices
- Willing to work on shifting
- Able to work well as part of a team
- Communicate effectively in written and verbal
- Love sports like football, basketball is a plus
- Empathy
- Negotiation and conflict resolution
About Vidio
Learn MoreVidio began as a service to empower Emtek's media portfolio, but it has since evolved into a platform that supports SCM, the KapanLagi network, and hundreds of Indonesian content producers.
Industry
Media & Entertainment
Location
Jakarta Pusat, Indonesia
Company Size
– employees
Culture
Passionate
Strong belief and efforts are the base to achieve long term success
Integrity
We uphold honesty and virtue in every single product/service we deliver
Innovative
We strive to constantly pursue innovation of our products and services
