Job Description
Monitor and investigate fraudulent activities
- Analyze transactions, user behavior, and operational data to detect fraud patterns.
- Investigate suspicious accounts, trips, payments, promotions, or driver/rider activities.
- Conduct clarification with drivers
- Perform root cause analysis on fraud incidents.
- Determine how fraud occurred and assess its impact on the business.
Analyze datasets
- Use SQL to extract and manipulate data from databases.
- Use Excel to clean, organize, and analyze datasets for investigations and reporting.
Identify fraud trends and patterns
- Detect emerging fraud schemes by recognizing unusual behaviors and anomalies.
- Develop hypotheses based on data analysis and validate findings.
Provide actionable recommendations
- Translate analytical findings into practical recommendations for fraud prevention.
- Suggest improvements to fraud detection rules, policies, or operational processes.
Collaborate with cross-functional teams
- Communicate technical findings in a way that non-technical stakeholders can understand.
- Work with other department to implement, mitigate, clarifies.
Support fraud prevention initiatives
- Help develop and optimize fraud detection rules, and monitoring processes.
- Evaluate the effectiveness of existing fraud controls and recommend enhancements.
Make data-driven decisions
- Review and give verdict for fraud clarification
Conduct implementation and compliance
- Monitor compliance implementation from Operations Team
- Conduct deduction for fraudulent activities
Requirements
- Proficiency in SQL and spreadsheets Excel
- Minimum 2 Years of experience as Fraud analyst, Risk Analyst, or similar role (Ride hailing / Transportation industry is preferred)
- Strong problem-solving and analytical skills with solid business acumen and judgment
- Good communication skills — able to present findings clearly to technical and non-technical stakeholders
- Demonstrated ability to identify patterns, ‘cook’ data, and translate findings into actionable recommendations
- Having a keen attention to details
- Experience conducting fraud investigations and making informed decisions based on evidence and data analysis.
- Demonstrated ability to work independently, exercise sound judgment, and maintain confidentiality when handling sensitive information.
- Comfortable communicating directly with drivers, or other stakeholders to conduct fraud clarifications and investigations
Tips Menjaga Diri
Perusahaan dan Lowongan di Dealls tidak meminta data pribadi, informasi rekening, atau pungutan ketika melamar. Hindari juga lowongan Google Form / Grup Telegram tanpa keabsahan yang jelas.
GreenSM Indonesia: Leading the Way in Sustainable Mobility Solutions
GreenSM Indonesia is part of GSM, an innovative technology firm that offers Vietnam's premier all-electric multi-service platform, now expanding its revolutionary approach to Southeast Asia. We provide reliable and eco-friendly mobility solutions, including electric taxis, motorbikes, and on-demand express services.
Our Mission:
To create a sustainable, green, and convenient transportation ecosystem that empowers communities to embrace a greener, smarter future. We believe in driving positive change and shaping a technologically advanced landscape for everyone.
Key Achievements by GSM in Just One Year:
- Became the second-largest ride-hailing platform in Vietnam, rapidly establishing itself as a leading player.
- Launched a groundbreaking product that has significantly impacted the transportation industry.
- Earned recognition as one of Vietnam's top 10 highlights within its economy.
The Road Ahead:
GreenSM Indonesia is committed to pushing the boundaries of innovation and sustainability in transportation. Join us in our mission to pioneer the future of mobility across the region and contribute to a cleaner, more sustainable environment for all.
Together, we are creating the blueprint for a green and intelligent future.
