Field Application Engineer

PT. Agros Global Indonesia

Actively hiring 22min ago

Full-Time
Hybrid • Yogyakarta

Min. 1 years of experience

Rp7.000.000 – 8.000.000

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Actively hiring 22min ago

Job Description

Verifying or/and conduct technical assessment for 4kW solar water pumping systems & above.
Design customized solutions for new or existing customers, develop BOMs, and coordinate implementation of installation.
Provide technical support and resolution for system issues reported by clients.
Provide technical support for the clients with product issues.
Implement the warranty claim policy and conduct product claims.
Investigate difficult service cases to identify causes of failure.
Conduct routine checkups on the replacement, return, and refurbishment units in designated WH.
Conduct repairs when necessary or oversee repairs.
Manage the daily installation inspection platform submissions.
Make periodical field inspection over the client site.
Improve the installation practice and product BOMs based on installation observations.
Conduct new product testing activity.
Product training: 2-3 monthly training sessions
Reporting: Monthly service & installation reports, field reports, and testing report, KPI reporting.
Documentation: Documenting of tests & developments.
Verify the service completion and customer satisfaction over the support Warranty case.

Requirements

Education: Bachelor's degree in engineering (Civil, Mechanical, Electrical, or related field), with advantage for Civil Engineering background.
Experience: Minimum 2+ years of full-time working experience in field or technical implementation. 4+ years of working experience is preferred.
Skills: Experience of solar PV or pumping systems is a huge plus! Direct experience with solar mounting systems is a strong advantage.
Language: Native in Bahasa and strong in English.
Mindset: Ready to travel to remote areas and work directly with local communities.

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About PT. Agros Global Indonesia

Learn More

Industry

education

Location

Sleman Regency, Indonesia

Company Size

– employees