Ecommerce Business Development
Time International
- Full-Time
- On-site • Jakarta Selatan
- Negotiable
No Sign Up Required!
Job Description
- Operating WooCommerce eCommerce Site and managing all online activity about web operation, processing orders, reporting, and overseeing customer service
- Processing customer orders and ensuring all products received are in good condition and on time.
- Helping Customers due to refunds or return
- Ensure all customers can easily reach our customer service (call, SMS, email, etc.).
- Implement the e-commerce strategy given by Assistant Manager eCommerce in order to improve website performance.
- Work with the Logistics and Offline Store team, making a plan with them on upcoming sales and deliveries.
- Work closely with the Offline Stores team regarding pick up on store orders.
- Optimizing the experience that customers have when purchasing online and helping address customer issues
- Work with the content team to schedule and upload online PR, online branding, and web articles.
- Develop a content calendar, oversee website uploads and landing page development as part of on-site marketing, and execute a monthly eCommerce strategy.
- Managed product content and uploaded it to eCommerce, including copying products, banners, and product sorting.
- Monitor and report all ongoing campaigns (daily, weekly, monthly) and performance of eCommerce against KPI.
- Updating product pricing and collaborating with the product team on managing product replenishing
- Analyze the result and report to the Assistant Business Manager, making sure everything runs effectively to exceed KPI.
- Updating Banners based on Sales Campaigns or Branding Campaigns
- Brainstorm new and creative growth strategies.
- Work with third parties for promotional and payment partnerships.
Requirements
- Bachelor's degree majoring in English Literature, Digital Marketing, IT, or any similar major
- At least 1 years of experience in a similar role
- Understanding online sales goals and the needs of the customer
- Good in Problem-solving, Customer Oriented and well-organized
- Understanding and experience in Magento, UX, Adobe Photoshop, InDesign, Dreamweaver, and Google Analytics
- Knowledge of digital marketing channels such as PPC, SEO, Social Media Display, and affiliate marketing channels
- Knowledge of Attribution modeling, website speed optimization, A/B testing, conversion management, sales journey optimization, traffic analysis, and reporting tools
- Strong written and verbal communication in Bahasa and English
- Strong knowledge and experience in creating sales copy letter
- Excellent communication and interpersonal skills
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A leading brand builder and retailer organization, Time International prides itself on its commitment to the promotion and appreciation of horological culture, luxury fashion, and lifestyle. Founded in the 1960's and currently managed by its second generation, Time International manages and operates both multi-brand retail stores – including leading watch retailer The Time Place, INTime, and Urban Icon – as well as mono-brand boutiques for several of the world’s most renowned brands, among them Bell & Ross, Berluti, Breitling, Cartier, CELINE, Chanel, Chopard, DIESEL, Ermenegildo Zegna, FENDI, Fossil, Innisfree, Laneige, Lumine, TAG Heuer, Tissot, Tory Burch, and Valentino.
Renowned as an inspiring place to work in, the company enhances the well-being of its employees and nurtures the talents behind the business while also upholding its history of excellent service. With its unparalleled position in the market, Time International is also committed to giving back to society. The company is dedicated to keeping is long-held high standards of quality Marketing Expertise and Customer Relations.
Time International has the largest service center in Jakarta, Time Care and Watch Care, complete with state-of-art technology providing professional after-sales care for all brands sold from the retail outlets.
