Account management and Operations (Digital Product)
Akulaku Indonesia
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Job Description
- Maintain supplier relation, product stability, customer complaint and proposed solution of any problem or anomalies in daily operations.
- Develop, manage and do the optimization of promotional campaigns that align with customer behavior and business goals (banner, push notifications, etc).
- Responsible for any ongoing project such as market research, product competitive research, and maintaining communication between partner and internal team.
- Track business performance and conduct reporting
Requirements
- Bachelor’s degree in Business or any related fields with 3 years or more experience in e-commerce operations / campaign management / account management
- Understand the e-commerce industry, familiar with daily operations, strong data analysis and logical thinking skills, and have the ability and experience to solve complex problems
- Fluent in English * fluent in Mandarin would be preferrable
Tips Menjaga Diri
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Akulaku is a leading banking and digital finance platform in Southeast Asia, with a presence in Indonesia, the Philippines, and Malaysia. Akulaku exists to help meet the daily financial needs of underserved customers in emerging markets through digital banking, digital financing, digital investment, and insurance brokerage services.
In addition to the Akulaku virtual credit card and ecommerce platform, the company operates Asetku, an online wealth management platform and Neobank, a mobile digital bank supported by Bank Neo Commerce. Akulaku’s mission is to serve 50 million users across Southeast Asia by the year 2025.
