Job Description
Baltini, a leading luxury fashion e-commerce platform, is seeking a passionate and committed E-Commerce Fraud Analyst Supervisor to oversee the fraud team and ensure the security of Shopify transactions. This role involves analyzing fraud transaction patterns, identifying suspicious activities, and implementing strategies to minimize fraud losses.
Key Responsibilities:
- Supervise and mentor the fraud analyst team, providing guidance and support.
- Monitor and analyze Shopify transactions to identify potential fraudulent and non-fraudulent chargeback customers.
- Develop and implement fraud detection and prevention strategies.
- Handle chargebacks efficiently and effectively, including both fraud and friendly chargebacks such as product not received and missing packages.
- Conduct thorough investigations to review and validate legitimate orders.
- Increase the winning rate of chargeback disputes.
- Analyze rule performance, recommend modifications or enhancement to reduce customer friction or increase fraud prevention.
- Implementing new or additional tools to improve the effectiveness of fraud detection.
Requirements
- Min 3 years of experience in fraud and non-fraud detection and prevention in the luxury fashion marketplace / e-commerce
- Extensive experience with the Shopify e-commerce platform.
- Proven ability to handle both fraud and non-fraud chargebacks.
- Strong analytical and problem-solving skills.
- Knowledge for KYC
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Baltini is a platform that offers in-season and genuine fashion and accessories from our partner boutiques in Italy at the best price. Through many years of extensive research and experience, Baltini was created as a unique platform that provides a seamless shopping experience. Baltini was founded in New York, USA and has partnered with hundreds of high end luxury boutiques across Italy. Boutique partners are responsible for adhering to our strict quality standards. We subject our boutique partners to removal from our website platform if shipped products do not meet these requirements. Our Platform gives customers access to more than 350 international brands and 70,000 luxury items across Italy at the best price, up to 35% less than market price. And since its launch in 2019, Baltini has quickly established itself as the go-to destination for men's and women's fashion enthusiasts all over the world. Our business mission is to make our customers experience the wonderful sensation of satisfaction by seeing their expectations for buying luxury products realized, and exceeded. We realize that purchasing high-end product is about the whole process, not just receiving your item. Although Baltini still operates as a very unique type of platform we still continue to innovate and make changes, and we always welcome customer input to provide an unforgettable and high-level shopping experience.
