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E-Commerce Executive

PT Smart Tech Solution International

Actively hiring 7d ago

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Job Description

  • Develop and execute monthly strategies plan to increase online sales and achieve revenue targets. Aggresively analyze market trends and customer insights to identify opportunities for growth.
  • Oversee the day-to-day e-commerce operations including reply chats, order processing, inventory management, and fulfillment (Collab with other Dept).
  • Ensure accuracy and attractive looking visual in product listings, pricing, and promotions.
  • Monitor and optimize conversion rates, traffic, ads performance, rating and other key performance metrics.
  • Implement initiatives to improve customer satisfaction and retention. Manage customer inquiries, feedback, and complaints effectively.
  • Work closely with cross-functional teams such as marketing, logistics, warehouse and finance to achieve business objectives.
  • Utilize analytics tools to track performance metrics and generate reports. Provide insights and recommendations based on data analysis to improve business outcomes.
  • Ensure compliance with e-commerce regulations and data protection policies. Identify and mitigate operational risks related to fraud, security, and legal compliance.

Requirements

  • Diploma or Bachelor’s degree in Business Administration, Marketing, or a related field.
  • Proven experience of minimum 1 year in handling e-commerce MALL/STAR+ sales operations, preferably within a tech & computer retail or renewable goods environment.
  • Strong analytical understanding of online marketing, merchandising, and customer behavior analysis.
  • Experienced with e-commerce platforms (e.g., Shopee, Tokopedia, Tiktok) and analytics tools (e.g., Shop Ads, Shop Promotion Tools).
  • Familiarity with SEO/SEM tactics.
  • Knowledge of CRM systems and ERP software is advantageous.
  • Certification in e-commerce or digital marketing would be a plus.
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About PT Smart Tech Solution International
Learn More

PT. Smart Tech Solution International is leading distributor and retailer of high-tech products and services which will lead to an easier life. We are an authorized distributor of DJI and other high-tech products such as Funsnap, EcoFlow, Segway-Ninebot, Smartmi, etc.

Industry
Enterprises and Technology
Location
Bekasi Regency, Indonesia
Company Size
50–100 employees

Culture

Innovative
We strive to constantly pursue innovation of our products and services
Fun
We consider employee's happiness as a part of ours
Balanced
For us, employee productivity is just as important as their well-being
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