Desk Collection
Collectius
- Full-Time
- On-site • Jakarta Selatan
- Negotiable
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Job Description
- Berinteraksi dengan pelanggan melalui panggilan telepon dan WhatsApp untuk memfasilitasi pembayaran utang.
- Mengikuti tugas yang diberikan dalam sistem penagihan untuk mengutamakan dan menghubungi pelanggan berdasarkan prosedur yang telah ditetapkan.
- Bernegosiasi rencana pembayaran dan penyelesaian dengan pelanggan untuk memulihkan utang yang belum dibayarkan.
- Menjaga pendekatan yang profesional dan empatik saat berkomunikasi dengan pelanggan untuk mendorong tanggapan positif.
- Menjaga catatan yang rinci dan akurat tentang interaksi pelanggan, komitmen pembayaran, dan informasi relevan lainnya.
Requirements
- Pendidikan min. SMK/SMA
- Pengalaman sebagai desk collection min. 1 tahun di Bank/Multifinance
- Dapat bergabung secepatnya
- Lokasi kerja : Kuningan, Jakarta Selatan
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Founded in 2014, Collectius is Asia’s leading fintech company in debt management services with operations in Singapore, Indonesia, Philippines, Malaysia, Thailand, Vietnam and India in which it has a rapidly growing footprint of more than six million customers. The company services consumer and SME non-performing loan portfolios of more than US$7 billion, either purchased by Collectius or held by independent parties.
In a market where an estimated 100 million people are affected by bad debt management practices, Collectius is the market leader and, in partnership with International Finance Corporation (IFC), establishes the best practices for the industry to follow. The ‘Collectius way of Collection’ employs a customer centric approach to debt management supported by a data-driven collection platform and powered by machine learning and digital first communication. Collectius plays a key role in ensuring the stability of the financial system in Asia by providing banks and financial institutions the opportunity to offload their non-performing loans, thus strengthening their balance sheets and enabling them to continue extending credit that facilitates economic growth.
The company is majority-owned by its two founders Gustav A. Eriksson and Ivar Björklund, with the remainder owned by the IFC, Stena AB and Formica Capital.
