Job Description
- Performs diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty components with minimal customer and business disruption.
- Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
- Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, rebuilds) following standard procedures with minimal guidance.
- Follows procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management units, Technician Leads, and engineering specialists.
- Assists and provides guidance to other technicians to complete challenging or complex tasks.
- Completes required training aligned to the role and workload; observes more experienced technicians to gain hands-on experience and relevant on-the-job training.
- Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work.
- Has pride and a sense of accountability for the service quality, completeness, and resulting user experience; displays accountability and ownership of the data center facilities.
- Embodies our culture and values.
Requirements
Required Qualifications:
- Bachelor's Degree, or equivalent and basic knowledge of computer hardware and components AND 3+ year(s) experience supporting IT equipment or related technology.
- Ability to work shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays
Background Check Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
While not required, we also look for the following Preferred Qualifications:
- 5+ years' experience supporting IT equipment or related technology.
- Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).
Tips Menjaga Diri
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Microsoft Corporation adalah perusahaan multinasional Amerika Serikat yang berpusat di Redmond, Washington, Amerika Serikat yang mengembangkan, membuat, memberi lisensi, dan mendukung berbagai produk dan jasa terkait dengan komputer. Perusahaan ini didirikan oleh Bill Gates dan Paul Allen pada tanggal 4 April 1975. Microsoft merupakan pembuat perangkat lunak terbesar di dunia menurut pendapatannya. Microsoft juga merupakan salah satu perusahaan paling bernilai di dunia.
