Job Description
🎯 Job Purpose
Support the execution of courier retention programs and conduct data analysis on churn, productivity, and benefit program effectiveness, to ensure a stable and productive courier workforce.
🛠️ Key Responsibilities
1. Data Analysis & Reporting
- Collect and process data on courier churn, attendance, performance, and satisfaction.
- Prepare daily/weekly/monthly reports on retention and productivity.
2. Retention Program Support
- Assist in the execution of retention programs (incentives, benefits, rewards, engagement).
- Manage courier data administration related to programs (participants, benefits received, outcomes).
- Support courier satisfaction surveys and analyze the results.
3. Business Analyst Support
- Conduct basic analysis related to recruitment cost, productivity, and retention program effectiveness.
- Provide preliminary data-based recommendations to the supervisor/manager.
- Support the monitoring of courier operational KPIs (delivery success rate, drop per hour, etc.).
- Coordinate with Recruitment and Operations teams for data collection.
- Support communication to couriers regarding retention program information.
Requirements
📋 Qualifications
- Education: Bachelor’s/Diploma in Statistics, Economics, Management, Industrial Engineering, Mathematics, or related fields.
- Fresh graduates from the above backgrounds are welcome; preferably with 1–2 years of experience in logistics/e-commerce.
- Experience in data processing & reporting is a strong advantage.
Hard Skills
- Advanced Excel (pivot, lookup, text/date formulas, simple visualizations).
- Basic SQL / BI tools (Tableau, Power BI, Google Data Studio) is a plus.
- Data analysis on churn & productivity.
- Basic understanding of courier/logistics operations.
🎯 Expected KPI / Output
- Timely and accurate retention & churn reports (>95% accuracy).
- Well-documented retention program data.
- Assist in the execution of retention programs according to the timeline.
Tips Menjaga Diri
Perusahaan dan Lowongan di Dealls tidak meminta data pribadi, informasi rekening, atau pungutan ketika melamar. Hindari juga lowongan Google Form / Grup Telegram tanpa keabsahan yang jelas.
ASTRO is Indonesia's quick commerce company that delivers groceries and essentials to your door within minutes. Founded in 2021 by a group of seasoned e-commerce executives and backed by both trusted International and local investors, it is our mission to make people's lives simpler and easier by saving them time, energy, and money.
Just like real Astronauts that take off into outer space, Astro embodies the values of being fast, bold, adventurous, and technologically advanced.
Interested in working for a company that pushes the boundaries and strives to be the best? Join us now to be a part of this ground-breaking mission!
