Job Description
1.Pengumpulan & Pengolahan Data
Mengumpulkan, membersihkan, dan mengelola data interaksi dan ticket complaint
2. Analisis Data & Identifikasi Masalah
Menganalisis tren keluhan dan mencari akar penyebab masalah.
3. Pelaporan & Visualisasi Data
Membuat dashboard, grafik, dan laporan untuk manajemen.
4. Pengembangan Strategi Perbaikan
Memberikan rekomendasi berbasis data untuk meningkatkan layanan.
5. Otomatisasi & Efisiensi Proses
Menggunakan tools (SQL, Python, Power BI) untuk analisis cepat & efisien.
Requirements
* Laki-laki/Perempuan
* Usia Maks 35 tahun
* Paham Menggunakan aplikasi SQL, Python, Power BI
* Pendidikan Min D3
* Mampu melakukan Analisa data dan pembuatan dashboard
* Mampu memberikan rekomendasi yang berbasis data
* Bersedia ditempatkan di Jakarta
Tips Menjaga Diri
Perusahaan dan Lowongan di Dealls tidak meminta data pribadi, informasi rekening, atau pungutan ketika melamar. Hindari juga lowongan Google Form / Grup Telegram tanpa keabsahan yang jelas.
Established on June 20, 1984, PT. Infomedia Nusantara is a subsidiary of PT Telkom Indonesia that focuses its business on providing Business Process Outsourcing (BPO) solutions through 2 business portfolios, precisely: Customer Relationship Management (CRM) and Shared Service Operation (SSO).
With more than 22 years of experience in managing contact centers, Infomedia Nusantara has become the leading market provider of the best contact center services in Indonesia. As a concrete step to support the acceleration of the company's strategy to become "Your Digital CX Partner" in Indonesia, the company has formulated the following Goals, Vision, and Mission:
Goals:
"Collaborating to realize a more competitive digital nation and providing the best-added value for stakeholders."
Vision:
To become the primary choice as a Digital BPO partner for advancing society.
Mission:
Presenting comprehensive and integrated CRM solutions to generate the best customer experience and business value.
Delivering SSO solutions supported by the latest technology to disrupt the management of customer back-office processes.
More information:
Website: https://www.infomedia.co.id/
LinkedIn: linkedin.com/company/infomedianusantara
Instagram: instagram.com/infomedianusantara
Company address : Infomedi Nusantara Head Office, Jl. RS. Fatmawati Raya No.77-81, RT.6/RW.5, Cipete Utara, Kec. Kby. Baru, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12150.
