Job Description
- Answer incoming support ticket and online chat requests from our customers as well as comfortable in face to face interaction
- Resolve technical issues including debugging customer sites to aid in problem resolution
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Knowing company products inside and out so that you can answer customer questions.
- Update the company's internal ticketing system with information on technical issues and discussions or useful feedback from customers
- Follow up customers to ensure that their problems are resolved
Requirements
- Min 1-2 years experience as Customer Support/Service or related position. Experience in E-Commerce or Warehouse Management is a huge advantage
- Fresh graduate with great willingness to learn welcomed to apply.
- Good proficiency in MS Office (Word, Excel, Powerpoint)
- Willing to work in night shift and weekend as needed
- The capacity to work well within a team.
- Attention to detail and logical thinking.
- The capacity to clearly explain a technical problem to a customer.
- Posses excellent problem-solving skills.
- Preferable have previous experience or skills in techs
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Tips Menjaga Diri
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About Jubelio
Learn MoreAn Omnichannel Platform for retailers and wholesalers. Our mission is to simplify your business by integrating back office, warehouse, marketplace, webstore and point of sales (POS) into one dashboard.
Industry
Technology (Software Development)
Location
Jakarta, Indonesia
Company Size
– employees
Culture
Energetic
Here, we work together to make the dream work
Fast-Paced
Swift in handling new challenges and producing new ideas to improve
Collaborative
Here, we work together to make the dream work
