Job Description
Technical and Trading System Support:
- Provide comprehensive support, coordination, and correspondence for technical and trading systems.
- Assist customers in utilizing finance-related software, including CRM and trading platforms.
- Address and solve complex customer issues at the technical level, ensuring quick responses, identifying root causes, proposing optimization plans, and driving implementation.
Stakeholder Collaboration:
- Liaise effectively with system and technical suppliers, as well as business partners, to resolve technical issues related to corporate clients via emails and conference calls.
System Testing and Maintenance:
- Conduct testing and maintenance on trading systems, product servers, and networks to minimize business disruptions.
- Record and document product problems and user needs promptly, organize central documents, and provide feedback to the technical department for ongoing product development optimization.
Cross-Functional Collaboration:
- Collaborate and communicate with the Research & Development (R&D) team for system testing.
- Escalate commercial inquiries and actively contribute to system bug fixing efforts.
Knowledge Sharing and Training:
- Conduct technical tests and translate experiences into written documentation.
- Share experiences and provide training to team members to enhance overall team competency.
Requirements
- Experience: Minimum 2 years of experience in Technical Support or Customer Service.
- Education: Possess at least a Bachelor’s Degree in Finance or relevant field.
- Language skills: Proficient in English and native Indonesian language (reading, speaking, and writing).
- Work flexibility: Willingness to work shifts and standby during weekends when required.
- Technical expertise: Experience in supporting client’s enquiries and technical issues in the Financial Services, Forex, or Futures industry is ideal.
- Software proficiency: Experience in trading/investment/finance/forex will be and added advantage.
- Trading platform knowledge such as MT4 / MT5 platforms is advantageous.
- Effective communication and collaboration skills with both technical and non-technical stakeholders.
- Exceptional problem-solving skills and ability to handle complex technical issues.
- Effective communication and collaboration skills with both technical and non-technical stakeholders.
- Strong documentation skills for recording product problems and user needs.
Tips Menjaga Diri
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Doo Group, established in 2014 and headquartered in Singapore, is an international financial services group with FinTech as its core. Operating through 10 major business lines, including Brokerage, Wealth Management, Property, Payment & Exchange, FinTech, Financial Education, Health Care, Consulting, Cloud, and Digital Marketing, Doo Group continually strengthens our interconnected business ecosystem. We are dedicated to providing comprehensive financial services and innovative solutions to clients worldwide. Together, we embark on a journey to Explore α Better Future.
