Customer Support Executive
IDEKU
Fewer Applicants- Full-Time
- Hybrid • Jakarta
- Negotiable
Job Description
Responsibilities:
Daily: Conduct basic general & technical troubleshooting, provide direct customer support across channels, and coordinate issue escalations with Account Managers/Sales Representative and division leaders.
Weekly: Review and update active support tickets while systematically gathering customer feedback and feature requests.
Monthly & Quarterly: Summarize product feedback recaps, update the Knowledge Hub documentation, and participate in User Acceptance Testing (UAT) for system releases.
Requirements
Experience: 1–2+ years of experience in Technical Support, Customer Support, or IT Helpdesk (preferably in SaaS, POS, or tech industries).
Technical Skills:
- Solid understanding of software/system troubleshooting logic and root-cause analysis.
- Hands-on experience with customer ticketing systems and documentation platforms.
- Basic knowledge of User Acceptance Testing (UAT) concepts and workflows.
Soft Skills:
- Communication: Excellent verbal and written communication skills in English (and local language) with a strong customer-centric mindset.
- Interpersonal Skills: Proven ability to collaborate effectively with internal stakeholders (Sales, Product, Engineering).
- Problem-Solving: Proactive, detail-oriented, and able to manage multi-tasking in a fast-paced environment.
Tips Menjaga Diri
Perusahaan dan Lowongan di Dealls tidak meminta data pribadi, informasi rekening, atau pungutan ketika melamar. Hindari juga lowongan Google Form / Grup Telegram tanpa keabsahan yang jelas.
Founded in June 2022, IDEKU focus on empowering F&B businesses for success with user-friendly POS, enhanced experiences, and seamless support. By focusing on these aspects, IDEKU can become a valuable partner for F&B businesses, helping them thrive in a competitive industry and provide exceptional experiences to their customers.
IDEKU's Vision To become the most trusted global company for providing effective and efficient business platforms.
IDEKU's Mission To be fully committed in becoming the solution for individuals and business owners through accurate, efficient and reliable systems.
If you're passionate about committing to bring great value to our customers and enjoy working in a great environment, come join us on the journey!
