Customer Support Agent
Ayoconnect
- Full-Time
- On-site • Jakarta Selatan
- Negotiable
No Sign Up Required!
Job Description
- Receive escalation from customers on daily operations
- Helping customers when they have problems with registration on the Application
- Helping customers when they have problems related to transactions
- Perform transaction settlement process for that have not been completed
- Coordinate with other divisions when facing internal constraints
- Maintain customer satisfaction
Requirements
- Bachelor’s degree from a reputable university.
- 0 - 2 years working experience in e-commerce and digital companies
- Experience with omni channel dashboard (Zendesk & freshdesk, etc) and backend dashboard
- Able to work in a team and able to communicate with related stakeholders
- Experienced in daily work and special projects
- Pro-active, creative, effective, efficient and focused at work
- Able to analyse and provide feedback
Tips Menjaga Diri
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Founded in 2016, Ayoconnect is Southeast Asia's largest Open Finance API platform. The company is building full stack solutions with the mission to power the leading companies of today and tech unicorns of tomorrow. Its simple but powerful payment stack, banking stack, and data stack help companies of all sizes to move forward quickly and launch banking and payment services in weeks.
Ayoconnect's technology solutions are trusted by more than 200 clients, including leading financial institutions and tech companies such as Bank BRI, Bank Mandiri, DANA and Bukalapak.
Headquartered in Jakarta, Indonesia, the company is backed by some of the world's most respected VC firms including Tiger Global, PayU, SIG, BRI Ventures, and Mandiri Capital.
