Job Description
- Support all customer questions and issues regarding Ukirama’s products and services in a timely manner.
- Periodically maintain good relationships with customers.
- Report and coordinate with other departments regarding issues, and feedback from customers.
- Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every customer.
- Update customer information in the customer service database during and after each support.
- Analyzing customer feedback to understand customer needs and expectations, and using this information to drive continuous improvement.
Requirements
- Bachelor’s degree in any relevant field with min GPA of 3.00.
- More than 1 year of customer service experience (Preferably in the IT-related industry)
- Having strong interpersonal skills, communication skills, and a positive attitude.
- Having strong problem-solving skills to solve customer needs with concise and clear answers.
- Having Accounting skills is an advantage.
- Willing to work after hours and on weekends.
- Can work under pressure.
- Ability to multitask, prioritize, and manage time effectively.
- Adaptable to various customer characteristics and needs.
- Good communication skills verbal and written, both in English and Indonesian.
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About Ukirama
Learn MoreUKIRAMA is a company with a bunch of passionate and humble professionals who are continuously striving to provide the best business solution utilizing state-of-the-art software to solve real world business problems. We provide Enterprise Resource Planning (ERP) for companies.
Industry
IT Services & IT Consulting
Location
Jakarta, Indonesia
Company Size
1–50 employees
Culture
Integrity
We uphold honesty and virtue in every single product/service we deliver
Open
Outstanding result stems from a free and welcoming enviroment
Respectful
Everyone should be treated with courtesy and professionalism
