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Customer Support

Ukirama

Actively hiring 3d ago

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Job Description

  • Support all customer questions and issues regarding Ukirama’s products and services in a timely manner.
  • Periodically maintain good relationships with customers.
  • Report and coordinate with other departments regarding issues, and feedback from customers.
  • Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every customer.
  • Update customer information in the customer service database during and after each support.
  • Analyzing customer feedback to understand customer needs and expectations, and using this information to drive continuous improvement.

Requirements

  • Bachelor’s degree in any relevant field with min GPA of 3.00.
  • More than 1 year of customer service experience (Preferably in the IT-related industry)
  • Having strong interpersonal skills, communication skills, and a positive attitude.
  • Having strong problem-solving skills to solve customer needs with concise and clear answers.
  • Having Accounting skills is an advantage.
  • Willing to work after hours and on weekends.
  • Can work under pressure.
  • Ability to multitask, prioritize, and manage time effectively.
  • Adaptable to various customer characteristics and needs.
  • Good communication skills verbal and written, both in English and Indonesian.
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About Ukirama
Learn More

UKIRAMA is a company with a bunch of passionate and humble professionals who are continuously striving to provide the best business solution utilizing state-of-the-art software to solve real world business problems. We provide Enterprise Resource Planning (ERP) for companies.

Industry
IT Services & IT Consulting
Location
Jakarta, Indonesia
Company Size
1–50 employees

Culture

Integrity
We uphold honesty and virtue in every single product/service we deliver
Open
Outstanding result stems from a free and welcoming enviroment
Respectful
Everyone should be treated with courtesy and professionalism