Customer Support
Gravel
- Contract
- Hybrid • Jakarta Pusat
- Negotiable
No Sign Up Required!
Job Description
- Respond promptly and professionally to customer inquiries by phone, mail, chat, or other support communication channel
- Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
- Provide relevant information according to organization’s product and service policies
- Assist customers by mastering full knowledge of experience from their perspective
- Record details of inquiries, comments, and complaints when necessary
- Escalate and coordinate with internal departments to obtain best solution for customers
- Establish and maintain good rapport with customers by using positive language and anticipating their needs
Requirements
- Great listening skill and corresponding skill (both verbal & written)
- Great service attitude with customer oriented mindset
- Able to adapt in fast pace working environment
- Able to identify problem and give resolution with high accuracy
- High initiative, creative, hardworking, and able to maintain team player spirit
- Previous experience in Tech company would be preferred
- 2+ years of previous customer service experience is a plus
- Can join immediately
PT Gravel Teknologi Indonesia is a technology company in the construction sector, established in 2019. Gravel leads the way in technology, integrating the entire construction process through its four services - Gravel Harian, Gravel Maintenance, Gravel Contract, and Gravel Material. With business activities spanning across Indonesia, Gravel has established a strong collaboration network, uniting thousands of the construction professionals, including workers, contractors, architects, consultants, and building material suppliers.
Beyond advancing the construction sector, Gravel is committed to empowering and improving the welfare of construction workers, while making a positive impact on society. In fulfilling this mission, the Gravel team embodies values of collaboration, communication, contribution, and learning to create meaningful changes and sustainable impact.
To date, Gravel has completed over 6,000 projects in 20 provinces and contributed IDR 240 billion to the economic upliftment of construction workers in Indonesia. Discover more about Gravel at www.gravel.co.id.
